Taco Bell Customer Service Issues

I witnessed inappropriate behavior from a staff member named Ali L at E Main Street, Springfield OH. On 8/3/22 at 7:06 pm, I observed the staff person making an obscene gesture to a coworker while I was at the drive-thru window. When I mentioned to her that the manager might not approve of such actions in front of a customer, she responded by saying she did it to her crew member. I expressed that I found it offensive, but she dismissed my concerns, and when her coworker claimed not to be offended, I reiterated that I was. She rudely responded with "have a nice day" and closed the window. This unprofessional behavior has deterred me from wanting to continue doing business at this establishment, despite being a regular weekly customer.

I placed a mobile order at my local Taco Bell, and upon returning home and sharing the food with a friend, she immediately had a bad reaction to the taco meat, claiming it was rancid. We went back to the Taco Bell, and after talking to an employee who offered to remake the food, I insisted on speaking to the manager on duty. The drive-thru employee was uncooperative and did not provide his name. The next morning, I visited the store and explained the situation to the manager, who initially refused a refund without the food. After some discussion, she reluctantly refunded my money, displaying rude behavior throughout the process.

Yesterday, I placed an order online and received an email confirming it. When I arrived at the store for pickup, the lobby was closed so we went through the drive-through. Despite showing our order number, they had no record of it and no food prepared. Even though my credit card was charged, we were told we would need to pay higher prices if we wanted the same food. Frustrated, we left and ate somewhere else. I doubt I will return to that location. Can I please get a refund for Order #[redacted] for $6.45? The store was located on [redacted] W 41st St, Sioux Falls SD [redacted]. My contact information is [redacted] and [redacted]

I encountered an issue ordering 10 items on TACOBELL.COM. After logging in with the correct email and password, the website still prompted me to log in. Although the items were in the cart, I was asked to place an order again without a checkout option available. I tried contacting customer service but realized they are only open Monday-Friday, which was frustrating as most customers may need help on weekends. It seems disappointing that they don't have support during peak times like weekends or dinner hours.

On 8/22/22, I placed an order on the Taco Bell app and logged in using Facebook. When I arrived at the restaurant and mentioned I had a mobile order for Vanessa L., I accidentally resubmitted the order a second time while trying to access it on the app. My second order, #[redacted], was placed mistakenly. Despite informing the staff about the duplicate order, they requested I speak to the manager, who informed me that I needed to contact customer support through the app or phone for a refund on my card. I am currently seeking a refund for the duplicated order #[redacted].

On 8/22/22, I placed an order using the Taco Bell app and logged in through Facebook. When I arrived at the restaurant and informed them I had a mobile order for Vanessa Lackey at the drive-thru speaker, I accidentally resubmitted the order a second time while trying to access it on the app. This second order, #[redacted], overlapped with my original order. Despite my attempts to cancel it at the drive-thru window, I was directed to speak with the manager, who only provided the first order. The manager advised that I reach out to customer support via the app or phone for a refund on my card related to the duplicate order issue.

Hello, I'm Rishi Shah. I placed an order at Taco Bell located at [redacted] N Milwaukee, Des Plaines, Illinois, on August 19th. My initial order number was [redacted], totaling $16.76 paid with my Visa ending in [redacted]. Despite ordering in advance and the app stating my order was ready, they refused to accept mobile orders at the drive-thru. Consequently, we made a new order (number [redacted]) on the same card for $20.23, as we couldn't cancel the original order through the app. Regrettably, we were unable to receive our initial order or a refund. I have submitted a complaint through their website, but as of now, they have not responded. I am seeking a refund for the order that was not fulfilled and the one we placed on-site.

Hello, I am contacting you with regards to my recent visit to a local Taco Bell. I ordered a cheesy bean and rice burrito from the value menu priced at one dollar, but upon checking my receipt, I noticed that I was charged $1.29 for it. When I brought this to the attention of the staff at the window, their response was indifferent and they did not offer any resolution or apology. This incident is the second complaint I have had about this location this year. Previously, I received the wrong food and when I returned to have it corrected, the manager accused me of ordering incorrectly and made me pay the price difference without an apology. I rarely complain about service, but the lack of care and consideration at this location is disappointing. I kindly request a response from the Taco Bell team regarding this matter. Thank you, Justin

This has occurred several times now and is becoming quite frustrating. Every visit to the Taco Bell in Winchester, Tennessee [redacted] results in my order being consistently incorrect. Despite my efforts to explain my lettuce allergy, the orders have continued to contain lettuce, causing me discomfort. I have tried to remove it myself, but it's even inside items like the chicken quesadilla. The latest mistake included a soft taco filled mainly with lettuce when I had requested none. I have lost the recent receipts, but the issue persists. I hope to see a resolution soon, as this has been an ongoing problem that I've tried to address multiple times without success.

I visited a store in Watson Chapel, Arkansas, but they only accepted exact change, so I had to drive to the store on Olive Street. Unfortunately, they also did not accept cards and were unable to sell any fried foods, which is very disappointing since Taco Bell's menu mostly consists of fried items. It was frustrating not being able to get the meal I wanted. I believe the franchise owners are disconnected from what's happening in their stores, and it seems like the employees don't want to work efficiently based on these excuses. Taco Bell should address these issues as they are causing them to lose business. It's inconvenient to carry only cash, let alone exact change, and it's bizarre for a restaurant specializing in fried foods to be unable to serve them. I hope Taco Bell will compensate for the time and frustration this has caused.

Hello, I made an online purchase through the TACO BELL app/website, but unfortunately, my order was never received. I contacted the store, and they directed me to call DoorDash. DoorDash assured me they would handle the issue, but as the order was placed directly on the TACO BELL platform, they advised that TACO BELL would need to initiate the refund to my card. I am reaching out for help as I have been unable to reach your support line for assistance. The reference number I received from DoorDash is [redacted]10. Thank you.

I placed and paid for an order on the Taco Bell website for later pickup, but encountered issues when I arrived. The lobby was closed, so I had to use the drive-through where they couldn't find my order. They were closing early due to food shortage and asked me to return the next day. When I called the next day, they mentioned being short-staffed. Upon visiting again, the staff informed me of a restocking delay. Despite repeated attempts, I faced challenges in getting my order. It was frustrating to witness others receiving service while I was left unattended. As a loyal customer, this miscommunication and lack of service left me disappointed. I provided my contact details but haven't received any updates on my order. Requesting a refund of $21.26 as it seems unlikely I will ever receive the food I paid for.

While going through the Taco Bell drive-through, I noticed an employee with Apple AirPods in her ears. After she processed my payment, she turned the card, revealing its details to the person she was talking to on the phone. I confronted her about being on the phone, to which she hastily closed the window and sped up her conversation. When I asked for a manager, she initially claimed there was none present, but suddenly a manager appeared. I reported the incident and the manager confirmed that employees should not be on their phones. The employee then claimed she was ordering food on the phone, which I found dubious given her tasks at the window. As she continued texting fervently after being caught, I requested the manager to check her messages, but this was not done. I photographed the employee texting and warned about my legal rights if she attempted any aggression. It seemed like a scamming situation that needed attention.

My wife and I enjoy Taco Bell, stopping weekly for favorites like the Nachos BellGrande and the new Steak Burrito - they are delicious! Recently, I spotted on my receipt the chance to win $[redacted]. Excited, I completed the survey online to enter the sweepstakes. However, upon reading the rules, I discovered the contest had ended in December [redacted]. It's disheartening that the receipts still promote a prize that no longer exists without mentioning the sweepstakes' expiration date. Although it may seem trivial, this experience has shaken my trust a bit. Nonetheless, I will continue to be a customer of Taco Bell in the foreseeable future.

After applying at the Taco Bell in Orillia, I had a positive interview with Tisha, a store manager. However, I became aware that the General Manager, Avneet, may have influenced by past employers to give bad reviews about me. Despite this, Avneet still expressed interest in hiring me but based on false information. It's disheartening to learn about this situation. I no longer wish to pursue employment there. I feel an apology from Avneet, detailing the conversations about me, is necessary due to the offensive nature of these false rumors.

On September 29th, I made an online order for myself and a friend. Upon arrival, I waited for 20 minutes in line before informing them about my order. However, over an hour had passed since I placed it, and they couldn't find it in their system. After waiting an additional 20 minutes, they still couldn't locate my order. I decided to cancel it online. Despite following up, I never received my refund of $14.71. I provided the necessary details online, but the local Taco Bell manager could only offer a cash refund, as per their policy. When I visited the store as instructed, the manager informed me that I needed to contact [redacted] Taco Bell for a refund. I am frustrated by the runaround and just want this matter resolved promptly.

I visited the Taco Bell on Chester Rd in Sharonville and ordered two nacho fries. My total was $3.98, and I paid in cash. However, the fries were carelessly placed at the bottom of the bag and were heavily salted, making them unsuitable for my high blood pressure. On top of that, the fries were cold as if they had been sitting out. I was really disappointed and couldn't eat them. I would appreciate it if they could reduce the salt and serve them fresh. I kindly request two coupons for free nacho fries or a refund. Thank you for your attention to this matter.

I would like to share my experience at the Longwood Florida store located at the intersection of State Road [redacted] and [redacted]. This is my third visit, and each time I have found the store closed during regular hours. Last night, I waited 20 minutes in the Drive-Thru line only to be informed at 8:15 p.m. that they were closing due to short staffing. Despite many hungry guests at my home waiting for their meals, I was unable to make my $25 purchase. The lack of professionalism and customer service displayed by the staff at this location is disappointing. Additionally, I encountered issues with the company website when trying to send an email. I received an error message, and this problem persisted this morning. It has been frustrating attempting to contact someone for assistance. I hope to receive a response from a representative to address these issues. Some form of compensation would be appreciated for the inconvenience and frustration caused. Thank you. Sincerely, L. M.

I visited the location at [redacted] N. Main Street, Blacksburg, VA [redacted]. I placed two orders and requested fresh fries. Upon receiving the food, the first order had cold fries. I informed the cashier, but she mentioned they were taken out fresh and blamed it on the cold weather. When I asked for a refund, she refused to give back the money or take the food back. The cashier, identified as Holly C, claimed to be the manager and stated her name was Blake before closing the window abruptly. This experience was extremely disappointing. The lack of professionalism and refusal to address the issue is unacceptable. My order number was [redacted], processed at 11:35:58 pm on 11/20/22. I requested a higher-up to handle the situation. I will not return due to this incident.

On September **th, I placed an online order for myself and a friend. When I arrived, I had to wait in line for ** minutes. When I informed the staff about my order, I was told it hadn't shown up yet. After waiting for over an hour, I was asked to wait an additional ** minutes, only to be told that my order still hadn't shown up in their system. I ended up canceling the order online but never received a refund. After reaching out online, a local Taco Bell representative called and asked me to visit the store for a cash refund since they couldn't process it back to my card. Despite going to the store and explaining everything to the manager, I was told to contact **** Taco Bell for the refund. I just want my $**.** back and am disappointed with this experience. I doubt I'll be ordering from Taco Bell again after this ordeal.