Snapchat Customer Service Issues

Every time I attempt to log in to Snapchat, I receive an error message that says "Please check your connection and try again later." The same issue occurs when trying to create a new account. I have already tried resetting the app, verifying for updates (which are not needed), deleting and reinstalling the app, as well as restarting my phone, but none of these solutions have worked. I have searched extensively for solutions without success, and now I am reaching out here for assistance. Thank you in advance for your help.

Hi there, I wanted to share my recent experience with my Snapchat account. Today, I encountered some issues with the app's network connection, which led me to uninstall and reinstall it. However, upon trying to log back in, I received a notification stating my account was temporarily locked. When I followed the steps to unlock it on the website, I was notified that my account had been permanently locked. After reviewing the possible reasons for this, I am still unclear as to why this action was taken. I assure you that I have always adhered to the Terms of Service, using the app to communicate with friends and family solely through snaps and group chats. I have never utilized any third-party applications with Snapchat. This situation has caused me significant distress as Snapchat is my primary means of staying in touch with loved ones, especially as I enter a new semester of college. Any assistance you can provide in resolving this issue would be greatly appreciated. You can find my account under the username jacoblucas_47. Thank you for your attention to this matter.

I have submitted approximately 10 messages to Snapchat support regarding my hacked account. Despite multiple reports in the past month, I have not received any response or confirmation code from Snapchat. When I attempt to log in, it says my username does not exist, indicating possible deletion or banning of my account by the hacker. This has caused me distress as my account contained important memories, such as graduation and family photos, along with valuable contacts. I urge for assistance in restoring my account as I cherish the memories stored there. Losing access to years of documented moments and friendships has left me feeling devastated. Kindly help me regain access to my account. Thank you for your attention to this matter. If needed, please reach out to me at [redacted] Thank you.

I was heading to my friend's house and about to message them when Snapchat suddenly logged me out. I received texts from my friends questioning posts on my story, but I wasn't even logged in at the time. My account was hacked, and inappropriate content was shared breaching guidelines. Can you please lift the ban on my account as I'm being unfairly punished for actions I didn't commit?

I suspect that my device has been infected with malware in the past, giving unauthorized access to my Snapchat account. I received threatening messages a year ago, warning of access to my phone's contents unless I paid, which I ignored. Since then, I have noticed strange activity on my phone, like unknown accounts added on Snapchat, and random files being downloaded. Despite changing passwords multiple times and doing resets, the issue persists. Lately, I found more unauthorized Snapchat accounts and explicit images, which were backed up to google photos. I performed a full data erase on my phone last night to address the problem. I hope this resolves the issue, but I am seeking advice on how to handle this situation to avoid being accountable for the unauthorized activities on my compromised device. Any assistance would be greatly appreciated.

A few months back, my Snapchat account got locked, which left me feeling confused and anxious. With many memories and friends on the platform, I suspect a possible hack as I haven't engaged in any unauthorized activities or shared my details with third-party apps. Yesterday, when I managed to log in after some time, I noticed recent messages, confirming my suspicions. I kindly request the Snapchat team to reactivate my account so I can continue using it. Thank you for your assistance.

I posted about weed on my story as a one-time thing at my brother's request, being over 18. I've seen underage users do it often. Within an hour, the story was removed, and shortly after, my account vanished. My boyfriend helped me create a new account, but I keep getting logged out, unable to access my other accounts. I don't understand why I might have been device banned.

I am seeking advice on how to lift a ban on my Snapchat account. I usually share personal content and my artwork. Suddenly, I was logged out of my account and discovered that my device was banned. Unfortunately, I am unable to create a new account. I have not been informed of the reason for the ban. Research shows that many others are facing a similar problem. Your assistance in this matter is greatly appreciated.

I am seeking advice on reporting a user's inappropriate behavior on social media. This individual has displayed disturbing and hateful content, including homophobic, racist, and sexually inappropriate remarks. Their behavior in a group chat has been unacceptable, targeting vulnerable individuals and making offensive jokes. I have already contacted the platform but have not received a response. I am interested in know how I can provide screenshots of the offensive content for the report. Also, I am concerned if this person's online activity could affect their future job prospects. I am unsure if I am directing my complaint to the right channel and would appreciate guidance on how to proceed with this matter. Any suggestions would be greatly appreciated.

My account was accessed by my now ex-boyfriend, who posted content to have my account terminated. He has been causing issues for me, and I even have a restraining order against him. I need my account back urgently, as it contains valuable memories that I cherish and do not wish to lose. I assure you that I have not violated any of your terms of service, and I am committed to ensuring this situation does not reoccur. Please consider restoring my account.

Ich wurde von meiner Freundin kontaktiert, dass etwas auf meinem Snapchat-Account gepostet wurde. Ich konnte mich nicht einloggen, obwohl ich nur Snapchat benutze, um mit meinen Freunden in Kontakt zu bleiben. Ich möchte dringend Zugang zu meinem Account, da ich an einer Silvesterfeier teilnehmen wollte, aber nun niemanden mehr erreichen kann. Snapchat bedeutet mir sehr viel und ich möchte mein Passwort ändern, da jemand anscheinend in meinen Account eingedrungen ist. Ich habe fast [redacted].[redacted] Snappoints und es ist mir wichtig, wieder Zugriff zu haben, ohne rechtliche Schritte einzuleiten. Ich bitte um eine rasche Lösung, bevor es zu einem rechtlichen Problem wird. Ich wünsche allen einen guten Start ins neue Jahr. - D. Kaiser

My Snapchat account, which I've had for 6 years, got deleted without any explanation. I've had to create 3 more accounts, but I keep getting locked out for reasons unknown. I recently managed to log back into one account, but within seconds, I was "temporarily" locked out again without doing anything. This situation is frustrating.

Dear Snapchat Team, I'm in need of assistance, as I've been experiencing ongoing issues with my account but haven't been able to effectively communicate my problem through email. I am struggling to create a new account and my existing one holds personal photos and memories, including those of a departed friend. Each day at 6 am, I can briefly access my account before being locked out with the same message. Despite sending multiple emails over the past week and a half, I have only received automated responses. I am hopeful to speak with a support representative directly to resolve this matter. Username: Amir_khan1234 Thank you, Amir

I am currently facing difficulty accessing my account tied to the email [redacted] and phone number +65 [redacted]3. I recently relocated countries and changed schools, so I can no longer reach my school email or previous phone number. After logging out of Snapchat, I attempted to log back in but was notified that my account details were not found. I am unable to reset my password without access to my old email or phone number. I neglected to update my information after the move, assuming it would be done automatically. I cherish the three years of memories stored in my account and am eager to recover them. I am willing to provide additional details, like account content and recent media, to verify ownership. Any assistance from the support team in reactivating my account would be greatly appreciated. Thank you.

Hello, I've been using Snapchat for 8 years, where I've stored all my memories and holidays, totaling around [redacted]/[redacted] photos. Unfortunately, my account was temporarily locked recently, and even though I unlocked it after 24 hours, it keeps getting locked again within 30 seconds of logging in. I received no prior warning emails and haven't violated any rules. Now, my account is permanently locked. I'm desperate to retrieve my cherished memories that are only saved on the app. I'm hoping someone from customer support can assist me with this issue. Thank you for your attention.

My daughter shared cookies for sale on her story, and Snapchat deleted her account, causing her to lose years of photos and memories. I am furious and considering legal action if her pictures are not restored promptly. Please clarify what she did wrong.

My account was hacked by my ex-boyfriend, and messages were sent and things were posted without my consent. My Cash App number is on there, and he might access it. When I tried to log back in, either he deleted the account or Snapchat did it itself. I'm not asking for my account back; I just really want my pictures and some of my contacts since I was using this as my main source of communication.

I've been using my account soccer_swag23 since middle school, and I'm now 21, filled with cherished memories on it. I recently changed my phone number from [redacted] to [redacted]. Unfortunately, I forgot to update my account with the new number. Could you please reset my password for me by incorporating my new number into the account? Your help to regain access to my account would be greatly appreciated. Thank you so much in advance.

Upon returning home from work today, I was alarmed to see multiple messages on my phone notifying me of an attempted breach on my Snapchat account. Subsequently, I received an email stating that my account had been terminated for violating regulations. Despite employing two-step verification, unauthorized access occurred and inappropriate content was posted, unbeknownst to me. Given my absence while at work, I assure you of my innocence in this matter. I firmly deny any involvement in illicit activities. The false posts made under my identity are distressing, prompting me to seek resolution. I am deeply attached to my account, "shortyyy_877," which holds cherished memories. If my account access is not reinstated promptly, I will not hesitate to involve the proper authorities to address this case of identity theft and wrongful account termination.

Hi, I'm Sienna. Recently, my notifications haven't been working on Snapchat, so I tried uninstalling and reinstalling the app. Unfortunately, this didn't resolve the issue, and now I'm permanently locked out after being prompted to reset my password. With my birthday tomorrow, turning 19, and being in a tough spot due to a breakup, Snapchat is crucial for me to connect with friends and family. As an early high school graduate and a college sophomore, I rely on the app to keep in touch. All my memories and photos are on there, and I really need to regain access. I'd appreciate any help you can provide in resolving this as I feel it's unfair to be locked out when all I wanted to do was update my password and reinstall the app. Thank you in advance for your assistance.