Hello!*I just purchased a new (well technically it was used) phone because my previous...

GetHuman7037252's来自January 2022的Snapchat的{0}被盗帐户问题

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如果您在该帐户上更改了电子邮件和密码,则无法恢复该帐户。该公司对恢复帐户有非常严格的政策,如果有任何不同,则您将无法恢复帐户。您必须在帐户上拥有原始电子邮件或电话号码。
The issue in GetHuman7037252's own words
Hello!*I just purchased a new (well technically it was used) phone because my previous broke, and when I logged into my Snapchat, I got a message saying I had been permanently locked out. This took me by surprise, so I reviewed your terms and conditions and as I thought, I had not broken a single rule. I do not know if my account was mistakenly flagged in your system, or if this is due to me logging in on my new (but previously used by someone else) phone. I would love it if you could help, as I have been a customer for years. I love my account and the friends that I have on there. along with so many saved memories.**I really do believe that this was a mistake as I have never broken any rules, especially none to constitute a permanent ban. Your conditions stated that the things to constitute a permanent ban includes using third-party apps which I have never done, abusive behavior and spam messages which I have never partaken in, sending large numbers of friend requests before verifying the phone number and email address, although both of those things were verified on my account. **I know I have not broken any of these rules, so is it possible that this happened due to me switching phones? If you could help me recover my mistakenly locked account, I would really appreciate it. Honestly, I am feeling really anxious at the thought of losing all the wonderful memories I had on that account. Please help me.**Thank you,*Nadia Colon

GetHuman7037252 did not yet indicate what Snapchat should do to make this right.

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如何恢复Snapchat上被黑的帐户?如果我的Snapstreak在Snapchat上消失了怎么办?如何恢复我的Snapchat帐户?为什么我的Snapchat无法正常工作?
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Snapchat

帐户被黑客入侵
Reported by GetHuman7037252
Jan 18th, 2022 - 4 months ago
Not resolved
到目前为止,已有6个客户看到
与其他122人类似的问题
0个客户关注此
Items needed
用户名
帐户电邮
帐户电话号码
账户持有人名称
国家
Snapchat版本类型
使用的设备

Timeline

GetHuman7037252开始处理此问题
Jan 18th 11:12pm
GetHuman7037252表示问题尚未解决。
Jan 19th 3:25am

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