Rockstar Games Customer Service Issues

I purchased a Megalodon Shark Card from the website and received a confirmation email with order number [redacted]. However, the payment shows as going to Xsolla instead of R☆ on my bank statement. The support team claims Xsolla is a third-party payment vendor. My billing email is '[redacted],' while my PS4 account email is '[redacted]' The funds did not reach my GTA Online account or R☆ Game Launcher, and the transaction does not show in my account history. Despite the deduction from my bank account, the purchase seems incomplete. I am disappointed and seeking a refund or for the funds to be correctly transferred.

I recently purchased a Megalodon Shark Card from the R☆ website. After receiving the confirmation email with order number [redacted], I noticed that the payment was processed by Xsolla instead of R☆. Despite Xsolla's claims that they are not involved in the purchase, the funds have not been credited to my GTA Online account. I use different email addresses for billing and my PS4 account, '[redacted]' and '[redacted]' respectively. The transaction is not showing in my account history, although the payment has been deducted from my bank account. I have been unable to submit a ticket to R☆ Support due to system errors. I have a screenshot of the email with the order number as proof, and I am seeking a refund or transfer of funds.

Hello, My account [redacted] was hacked on 12/29/[redacted], as indicated by the email below in Chinese. I have since revalidated my account, but unfortunately, the games I paid for, such as Red Dead Redemption 2, are missing. I am seeking assistance on how to recover my game. Thank you. Mr. ROGER ERIC

I've been unable to access GTA V online for more than 5 days now. The error message keeps saying, "Rockstar game services are unavailable right now. Please return to Grand Theft Auto V." Despite trying various troubleshooting steps like DNS changes, firewall adjustments, and checking my internet connection and speed, nothing seems to help. It's frustrating because it was working perfectly fine for the last three months, and now it's suddenly stopped working. I was considering upgrading to GTA+, but I can't justify paying for something that I can't even access reliably.

Dear Support Team, I hope all is well. I'm facing difficulties accessing GTA Online. The issue originated when I tried to invite my brothers to play in an invite-only session. Despite our shared love for the game, an error message stating the host cannot be joined kept appearing upon their acceptance of the invite. I attempted to rectify this by creating a new invite-only session followed by joining a public session, but things took a turn from there. An error message stated "cannot contact Rockstar Game Services right now," relocating me to story mode. Subsequent efforts to join GTA Online resulted in an error stating "files required to play GTA Online could not be downloaded," perpetuating a cycle. To address this, I've tried restarting the game and console, redownloading the game, attempting a different PS5 account, saving data to the cloud, clearing cache, and changing domain name servers. I've exhausted my troubleshooting options and seek any advice you can provide. Warm regards, Pelle P.S. Apologies for any errors; English isn't my first language, and I struggle with dyslexia.

Hello or good evening, it has been months since my Gmail account got hacked along with all my saved passwords, including Rockstar. I tried to contact Rockstar but failed, so I lost all motivation. My hacked account is [redacted], and I had only purchased one game in Rockstar using a code, which is GTA 5. Please help me retrieve my game. The hacker who has access to my Gmail account has changed the Rockstar password as well as Steam and others. Please help me for the love of God.

Hello, I purchased a license for a Rockstar game. To install the game on my computer, I need to first install the "Rockstar Game Launcher" software. The RGL installation goes smoothly, but upon launching it, I receive an error message (without a number) stating that it cannot connect to the game library servers, preventing me from proceeding further. I have checked the Rockstar support pages, which ask for RGL logs, but do not specify the email address to send them to. Do you know how I should proceed to find a solution, help, or any information to enjoy the license I just purchased? Best regards

Someone gained unauthorized access to my gaming account and changed the password. As a result, I am unable to log in on both my PS5 and PS4 consoles. The hacker changed my original gamer tag "Blady_B-Mendez" to "jayswirl." I am seeking assistance to report this fraudulent user and to restore access to my account. I am concerned about the safety of my substantial in-game wealth amounting to 1 billion total net worth and 19 million in the bank. I am urging Rockstar to take action by banning this individual from further activity on my account. My name is Bladimir, and I can verify my identity as the rightful account owner. I have not made any alterations to my account settings and am eager for the necessary steps to be taken to regain control of my account through PlayStation. Thank you.

Yesterday, I received an email notifying me that my email address for my Rockstar Social Account was changed without my knowledge. Unfortunately, I am now unable to log in to rectify this issue. I have attached the email for your reference in hopes that you can assist me in reverting this change.

Hello, I am a GTA 5 Online player contacting your support team regarding an issue with my recent Cayo Perico heist. I completed the heist but did not receive the full payment of 2.8 million dollars as expected. My in-game username is Peachy_palm4, and I would appreciate it if you could investigate this matter promptly. Upon reviewing my heist records, you will see that the payment did not reflect in my account. This has occurred before, but I am hopeful that you will address my request this time. Please transfer the missing funds to my account. Thank you for your attention to this matter. Sincerely, Peachy_palm4

Since the recent update a few days ago, my character in single-player mode is currently locked. I am unable to switch between characters like Trevor or Franklin. When I try to play online, I am stuck in my house garage without access to a computer or phone. I've been playing GTA 5 online on my PS4 for about two months now. I've invested a lot of time, have a million in cash, own a car shop, a MMJ grow, and a biker shop. I'm concerned about losing my progress if I start a new online character. Any assistance would be greatly appreciated.

I am facing issues while playing your game. When I join public lobbies to earn money, I encounter hackers who are causing disruptions. In two consecutive lobbies, hackers have set a large bounty on me and made me get flung across the map whenever I move. I have tried leaving the lobbies and even restarting the game, but the problems persist. I purchased the game recently, reached level 30, and now feel stuck. I need assistance with resolving these hacking issues as they are affecting my gameplay experience. Thank you for your help.

Good morning, I have unfortunately experienced unauthorized access to my Rockstar Games account. Please see the email I received on March 21 for reference. I did not make this change and am unable to reset my password. Could you assist me in recovering my account under the email [redacted]? I kindly request your support in preventing [redacted] from impersonating me. I look forward to your response. Thank you, Mathéo

Je vous contacte en état de panique car mon compte Rockstar a été piraté. J'ai découvert un e-mail provenant du support Rockstar dans ma boîte de réception Outlook indiquant un changement d'adresse e-mail. Cependant, je n'ai pas demandé ce changement et j'ai reçu l'e-mail en chinois alors que je suis français. Je crains que mon compte ait été piraté. Je souhaite savoir s'il est possible de procéder à un nouveau changement d'adresse e-mail pour que je puisse récupérer mon compte Rockstar. Merci de votre aide. Cordialement, A. Harou, zetox64

Recently, I bought GTA 5 and Red Dead Redemption 2 for PC on Steam. I'm having trouble accessing my Social Club account to view achievements. Someone changed the email and password associated with my account, as I now see unfamiliar login details. My Social Club account is linked to my Steam account under the name SpiderCerdo0089, but when I try to log in, it shows a different email and password. In-game, I go by the name jesus0089 in the online mode.

My account was recently compromised. While I was in the application, I received a notification that someone else had logged in. I tried to change my password immediately, but the hacker had already changed the email linked to my account. I need to recover my account. The original email associated with Rockstar is [redacted], and the new email is [redacted] The notification email was in Chinese, and the provided link directed me to Rockstar support in Taiwan. I am located in Puerto Rico and typically access my account from there.

I am experiencing difficulty accessing my social club account. I attempted to reset my password but was unsuccessful. As a workaround, I created a new account using the same email address, which leads me to believe that my original account may have had its email altered or unlinked. Now I find myself with a new account under my old email, without access to my original account due to the email being unknown. I am seeking assistance in recovering my original account under the username StrikerRocky. Thank you for your help.

Hello, I recently bought GTA V and created a Rockstar account. However, a few hours later, I received an email stating that my account's email address was changed, which I didn't do. As a result, I am unable to access my account. Please help me resolve this issue and update my account email to [redacted] My old account email was [redacted], and my username is Red_Phenix_YTB. The new email address shown in the email I received ([redacted]) has not been verified. Thank you for your assistance. Best regards, Paul L.

Hello, I recently discovered that there has been unauthorized access to my Rockstar account. The account was linked to the email [redacted] Although I attempted to reset the password after being unable to log in, I never received the reset email. Strangely, I found an email from Rockstar in my inbox dated March 15th, containing characters in either Chinese or Japanese (I am unsure of the language). This leads me to believe that my account may have been compromised around that time, resulting in a change of the email associated with the account. My account had GTA V and Red Dead Redemption 2 activated. Despite having "Stay logged in" enabled, I was unexpectedly logged out of the launcher and did not receive a password reset email. I would greatly appreciate any assistance in recovering my account. Thank you, Michael N.

Hello, I am unable to access my account as I have lost my 2FA device. The email associated with my account is [redacted]. My usernames are Hell_Butcher (Social Club) and PigmaskColonel (PSN). I have searched for invoices but could not locate any. I tried searching for Rockstar in PayPal and my bank's website for the last three years with no results. It seems the name might not be Rockstar, but I am unsure what it could be. I am willing to provide more information if needed. Thank you, Tim