Pokemon GO Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Pokemon GO customer service, archive #8. It includes a selection of 20 issue(s) reported July 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking guidance on how to file a complaint with the Pokemon battle site located near my residence at [redacted] Pacific View Drive. As the owner of the property, my concern lies with the constant presence of Pokemon vehicles causing disturbances in the area. Our community takes pride in maintaining Mardane's Garden, a private vegetable garden, and the ongoing idling of vehicles in front of our property not only disrupts our daily activities but also poses a safety risk by blocking driveways. I have taken the initiative to approach these vehicles and request them to switch off their engines, but the issue persists. This has been a recurring problem since July [redacted], and I believe it is time for the Pokemon site to relocate to a more suitable location. I am exploring available options to address this matter promptly. Thank you, Leann Ronsse, [redacted] Pacific View Drive
Reported by GetHuman-akronsse on Selasa, 9 Julai 2019 pukul 23.36
Hello, my name is Steuart Wainright, and I am not a Pokémon GO player. As a tax-paying American citizen, I have an issue with a specific aspect of the game that has been affecting an important part of my life. I would like to communicate with a representative from the company to formally address my concerns. While I appreciate the enjoyment Pokémon GO brings to many, I find it problematic when the game intersects with places like dog parks. Real pet owners, including myself, are feeling disrupted as virtual players take over these spaces. I believe it is necessary for the game's mechanics to be reconsidered in such locations to preserve the peace and serenity they offer. I am eager to engage in a constructive conversation about this matter with a member of your customer service team or management. Thank you for your attention, and I look forward to your response.
Reported by GetHuman-jswainri on Jumaat, 12 Julai 2019 pukul 17.03
As someone who frequents the city park regularly for disc golf, I encounter various park users and try to educate them if they unknowingly obstruct the game. Most people are understanding and move to safer spots in the park away from the disc golf areas. I often assist them in relocating and even give beginner discs to kids and sometimes their parents. However, encounters with the Pokemon group have been challenging. Despite warnings, they seem oblivious to their surroundings, engrossed in their phones. Their disregard for safety frustrates me as they pose a risk of collision with incoming discs. The park has ample space to accommodate everyone, and I urge the Pokemon group to relocate their activities to avoid conflicts. It is essential for all park users to respect each other and share the space responsibly.
Reported by GetHuman3276093 on Jumaat, 19 Julai 2019 pukul 17.46
To Niantic, My username is Lennox, and I enjoy playing Pokemon Go. Although I am blind, I have a great interest in the game. However, due to my visual impairment, I have difficulty playing independently and often need assistance from a family member. This is because the game currently does not support VoiceOver, a screen reader commonly used on Apple devices like the iPhone and iPad. I would greatly appreciate it if you could make Pokemon Go compatible with VoiceOver. This change would allow me to play the game autonomously, enhancing my overall gaming experience. Not only would this benefit me, but it would also extend to other visually impaired players who use Apple products. Thank you for considering this request. Sincerely, Lennox Samuel Roberts P.S. I apologize for any errors in my message; I hope it is clear and understandable.
Reported by GetHuman-lennoxro on Isnin, 22 Julai 2019 pukul 13.44
I haven’t logged into my account in years. My friends convinced me to start playing again. Upon attempting to access it, I discovered that it has been banned. I am unsure of any actions on my part that may have violated the terms and conditions. I am aware that the system for banning can sometimes be unreliable, and I fear I may have fallen victim to this. Many players have been wrongly accused of cheating, and I believe I am experiencing a similar situation. I kindly request that the ban on my account be lifted. Thank you for your attention to this matter.
Reported by GetHuman3316355 on Jumaat, 26 Julai 2019 pukul 17.16
I need help with recovering my old iPhone, which had a Team Valor account that might be linked to a PTC account under [redacted] The special Team Valor account was created for my disabled brother and I can't recall the exact screen name, possibly Krystal. The PTC account is inaccessible as the email [redacted] was never verified. Unfortunately, I can't locate old screenshots, the phone was sold without proper backup, and birthday hints (11/16/56 or 11/29/56) are all I remember. The account was likely created in August [redacted] or late July, with a dark female character, possibly with a Dratini or high IV Magikarp as the buddy Pokemon. Any assistance or guidance on recovering emails would be greatly appreciated.
Reported by GetHuman-gamerspa on Sabtu, 27 Julai 2019 pukul 16.19
Since Thursday, July 11th, unknown individuals have been trespassing on our property late at night. Between midnight and one-hour intervals, cars have been entering the driveway, staying briefly, and then leaving. This rural area lacks immediate police response. The occupants, two elderly ladies, are distressed by these trespassers. Shots were fired at the house last night when the intruders were asked to leave. The police mentioned that the property is a Pokemon Go game location due to a historical marker for Sarah and John Tibbets, former way station for the underground railroad. However, entry onto this private residence was not authorized for the game. As threats have now been made to the residents, we request the location's removal from the game. Failure to do so promptly may result in legal action, including compensation for the distress caused.
Reported by GetHuman3326123 on Ahad, 28 Julai 2019 pukul 18.37
I would like to make a suggestion to have the Pokemon's Pokedex number displayed on their information page once caught. Since my childhood, I've been a huge fan and can effortlessly recall the original [redacted] Pokemon in numerical order. As an adult playing Pokemon Go, I find it time-consuming to locate the Pokedex entry for each newly caught Pokemon due to their vast number. It's more of a request to help me familiarize myself with the new Pokemon numerically. Thanks for considering my feedback. The effort put into bringing these creatures to life in the game is truly commendable. Enjoy hunting for Pokemon!
Reported by GetHuman-tincanst on Rabu, 31 Julai 2019 pukul 08.27
Today, I was unable to attend the community event as I was helping a friend after their surgery. I assisted them in moving around and getting necessary items while looking after their son, who had medical procedures on his leg. Missing the event was disappointing, especially since I had eagerly anticipated it to catch a Gallade or a shiny male Ralts, my favorite Pokémon. Living in a small town with limited transportation options, finding Team Rocket grunts is rare, making trading a challenge. Despite the obstacles, I am willing to offer my resources like Pokeballs, Sinnoh stones, and stardust for a Gallade or shiny male Ralts. My Trainer Code is 3[redacted]-[redacted], and my Trainer name is Pastabakes. I appreciate any assistance and want to express my gratitude for the effort put into making this game exceptional.
Reported by GetHuman-postmans on Ahad, 4 Ogos 2019 pukul 08.51
I recently returned to the game and encountered issues logging in with my long-standing password. Despite trying to reset it, I faced a challenge due to not remembering my email. After reaching out to support teams, it was discovered that my email domain had ceased to exist, impeding my ability to reset the password. Despite being advised to contact my email provider (which is no longer operational), I am unable to proceed. Feeling frustrated as my friends advance in the game, I fear missing out on important raids, including one scheduled for tonight. Can I please receive assistance in changing my password or any necessary details to enable me to participate in the raid tonight? My account details are as follows: Account name: Samiz1701, Username: Zzzz23qa, Email: [redacted], Previously used password: Samiz1117. Your prompt action would be greatly appreciated.
Reported by GetHuman-puracisa on Rabu, 7 Ogos 2019 pukul 22.16
I am Peregrinus88X, and you can reach me at [redacted] Recently, I encountered an issue with my Pokémon GO account. When I tried to reset my password due to forgetting it, the system claimed my screename didn't exist or connect to my email. After attempting to log in via Google, it led me to an old account "PeregrinusX" at level three, which is not my active account "Peregrinus88X" at level 25. Despite reinstalling the app and restarting my phone, the problem persists. My friends can still see my account, but the website indicates it doesn't exist. I need help locating the correct email associated with Peregrinus88X as both Google and PTC haven't provided a solution. Any advice would be greatly appreciated.
Reported by GetHuman3397537 on Jumaat, 9 Ogos 2019 pukul 15.46
I am in need of more PokeStops in our area. Currently, there are no PokeStops nearby, and we have to walk 1.5-2 km to find one. Having more than two PokeStops close by would greatly improve our experience. Due to the lack of PokeStops, our levels are lower compared to other players who have better access to resources. With additional PokeStops and possibly a gym, we would be able to level up, catch higher-level Pokémon, and compete more effectively. Please consider adding more PokeStops in our area to enhance our gameplay.
Reported by GetHuman-gabrialr on Jumaat, 9 Ogos 2019 pukul 17.51
Hello, I would like to express my appreciation for the new features that have been added to this game. I am pleased with the depth they have brought to the overall experience. However, I am finding it frustrating that there is a lack of consistency in obtaining revives from each pokestop. Revives are essential for battling and raids, which are now crucial aspects of the game. Initially, I received an abundance of revives, but now I am not receiving any at all. The inconsistency and imbalance in the items received are very frustrating, especially when trying to keep my Pokémon battle-ready. Despite this issue, I want to emphasize that there are many positive aspects of the game. It seems counterintuitive to emphasize battling, such as Rocket stops, while struggling to obtain revives. Thank you for taking the time to read my feedback.
Reported by GetHuman-wilfridj on Ahad, 11 Ogos 2019 pukul 14.12
My grandchild uses my phone to play Pokémon GO. His username is "Ellulauri". He tried to send some Pokémon to his mom's phone but it didn't work. While we were attempting to figure it out, I accidentally selected "new player" and now all the Pokémon are gone! When I open Pokémon GO now, there are some new Pokémon, but his collection seems to be missing.
Reported by GetHuman-elinah on Selasa, 20 Ogos 2019 pukul 07.36
Pokemon Go has been a phenomenal game that I've enjoyed on my phone for three years now. I marked my third anniversary on 08-22-[redacted] and haven't stopped playing since. This game has been my stress-reliever from my demanding job as a Nurse. Being an introvert, it has helped me to socialize and make many friends, which I cherish. I understand the essence of exploring the outdoors to catch Pokemon and participating in raids from Tier 4 to Tier 5 bosses with friends. The excitement of hoping to catch a Hundo (T4/T5) or Shundo Legendary mons during raids is intense. However, I feel disheartened during monthly events and community days as my luck with shiny monsters has been poor compared to my friends. Despite the Trade system, I struggle to complete family evolutions and catch shiny featured mons. My daily routine involves playing Pokemon Go for 5-6 hours after work on weekdays and 6-8 hours on weekends due to my nurse graveyard shifts. I feel overwhelmed and seek help to cope with my frustration, anxiety, and jealousy of not getting shiny Pokemon. I'm not ready to give up on this game that I love. Please assist me with this issue. Thank you.
Reported by GetHuman-nurserho on Rabu, 28 Ogos 2019 pukul 09.45
Yesterday, I completed 4 Rayquaza raids and managed to catch 3 of them, including one shiny. Excited about my catches, I received 8 rare candy along with other valuable items like Fast TM, Charged TM, and Golden Berries. However, when I checked my inventory at home, everything I acquired was missing. I even reported the issue through the app, but was accused of lying. I was told that the items don't just disappear and I must have used or traded them, which is impossible considering my lack of stardust for trading legendaries. This has happened to me before after a Vaporeon raid, but since I have many of those, it wasn't a big issue. Until this is resolved and I receive an apology for being called a liar, I won't be spending any more money or time on this game.
Reported by GetHuman-jimtownc on Isnin, 2 September 2019 pukul 20.51
Recently, when I hatch an egg in the game, the banner that normally appears at the top of the screen suddenly moves to the bottom, covering up the control button, research tasks, and berries. The only way to resolve this issue is by shutting down and restarting the game. This problem started about a week ago, and I've already tried deleting the app and reinstalling the latest version with no improvement. Additionally, the catch Pokémon screen has changed, now displaying in 3D with an enlarged appearance against a white background, making it difficult to see the Pokémon I'm trying to catch.
Reported by GetHuman3554032 on Ahad, 8 September 2019 pukul 14.58
This morning, I attempted to log in to Pokemon Go as usual to send out gifts, but I encountered an error saying my account couldn't be verified. I thoroughly checked my email and ensured it wasn't a Google issue, as my email is functioning properly. Niantic responded advising me to check my email and suggested reinstalling the app on my phone or another device. I had also installed the app on my iPad, but it wouldn't open. Recently, the app has been glitching whenever I interact with eggs, causing the game to freeze. Despite following their recommendations and reinstalling the app, the issue persists. My iPhone 10xs is new, and I want to resolve this without losing any data. I have now reinstalled the app for the second time, although I remain skeptical. I hope for a solution soon.
Reported by GetHuman3554948 on Ahad, 8 September 2019 pukul 18.37
I bought coins to increase my item storage in Pokemon Go. Although the purchase went smoothly, the game crashed mid-upgrade, resulting in the loss of my coins with no upgraded item storage. I have confirmation emails from iTunes for the transactions but the items never appeared in the game. I suspect it may be related to the recent gen 5 release, wondering if the upgrades will be added later. I've faced similar issues when contacting support within the app, which is currently not functioning. I simply wish to resolve this and retrieve my lost coins, as well as address the disappearance of my lucky Pokemon. My username is jaggalee and the linked email is provided for assistance purposes. Thank you.
Reported by GetHuman-jaggabro on Selasa, 17 September 2019 pukul 07.19
Last night, September 19th from 5-8:30pm (Pacific Standard Time), our raid group set out to catch MewTwo. We completed 11 raids with 8-17 players in each and only obtained one shiny MewTwo at the very end. This is unusual for us dedicated raiders, as we typically encounter shiny Pokémon more frequently. We suspect this might be related to the cancellation of the dinner hour event. On the day before, shiny encounters were normal with 6-10 shinies for the group. While we understand that technical issues can occur in such a large game, this disparity is disheartening. We have decided to postpone tonight's raids until we receive clarity on this matter. We enjoy playing the game and investing time and resources to hunt for shinies. We trust that Niantic, as usual, will address and resolve any issues promptly. Despite this setback, we admire the effort Niantic puts into managing such a complex global game. With appreciation, CountBoogie from PogoSanity YouTube channel
Reported by GetHuman-perverte on Jumaat, 20 September 2019 pukul 16.01

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