Optimum Customer Service

Contact Optimum & solve common issues

Use Optimum's Phone Number

Optimum's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Optimum. Below you will also find the phone and non-phone-based contact information we've gathered.

Optimum: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optimum.
There's more!
Click below to show 14 more questions, answers, and complete guides to common Optimum customer support problems.

Contacting Optimum customer support

Below you can compare and contrast the 11 ways to contact Optimum by looking at which ones are the fastest and which ones other customers recommend the most for solving Optimum customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Optimum across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
888-276-5255
Customer Service
7 mins1951
877-584-2495
Technical Support
22 mins2379
833-926-3027
Call For New Service
< 1 min1514
800-877-8849
Mobile Customer Service
2 mins1279
Live Chat at optimum.net
Customer Service
38 mins1004
203-847-6666
Altice Mobile Customer Service
26 mins1181
877-318-2092
Moving & Address Change Concierge
< 1 min291
888-715-3291
New Customer Concierge
2 mins285
Online Help at optimum.net
Customer Service
< 2 hrs2847
917-529-5500
International Customer Service
18 mins2716
@OptimumHelp
Customer Service
15 mins1214

Recent reasons customers contacted Optimum:

I am moving and don't want optimum anymore. Someone else is moving in my house today. I...
Why is my account not working I can not login to my online banking
I need to speak with a representative. I have a few questions to ask. Could someone rea...
I need to speak with a representative, so can get my point across more clearly.
I GOT A MESSAGE EARLIER TO MY PHONE SAYING MY PACKAGE FROM OPTIMUM HAS ARRIVED BUT CAN...
Internet is taking a long time to stream channels, sitting idle for long periods
Why is my bill approximately $** higher this month ?
Not an Optimum customer but just had PSEG-LI check wire that is hanging (but not cut) s...
I need step by step instructions to pair optimum remote with tv cable
The have a new remote that needs to be paired with cable. I pressed * and * simultaneou...
Today I talked with an Optimum customer service representative named Romisaa who provid...

Help me with my issue

Does GetHuman work with Optimum?

GetHuman does not work with Optimum's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optimum at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optimum's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Optimum at a Glance

Optimum has 1 chat option
Optimum has no customer email
Optimum has 1 help forum
Optimum has 1 twitter handle
Optimum has no facebook page
Contact information overview

Answered on this page:

What Questions Should I Ask Optimum When Shopping for an Internet Provider?
Does Optimum Have the Best Customer Satisfaction for Internet Service?
What internet speeds does Optimum offer?
What Do I Do If I Am Having Problems with My Optimum Service?
How Do I Cancel My Optimum Account?
How Do I Switch My Internet Provider to Optimum?
Does Optimum offer TV and/or phone services?
Solutions to common issues

Contacting Other Companies

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