MoviePass Customer Service Issues

Hello, I have already canceled both my and my husband's MoviePass cards. However, I am still being charged monthly for one account. I am having trouble identifying which account is still active. This situation is frustrating, and I would like to cancel the active account immediately. I canceled two accounts in March, and yet I have been charged since then. Please refund the charges. The email addresses associated with the accounts are [redacted] and [redacted] Kindly inform me which account is currently active. Thank you.

I have two concerns to address. Firstly, I recently attended the movie "Corsage" on January 8, [redacted], at 6:05 PM at Regal Hollywood 24 in Atlanta, GA. I was charged 20 points for an evening show, which should only be 15 points as per my plan. I kindly request a credit of five (5) points for this discrepancy. I reported this matter through the Contact Support option in the app a week ago and have yet to receive a response, which is frustrating. Secondly, after checking, it appears that Midtown Art Cinema does not accept MoviePass despite being listed, and the Plaza Theatre does not show any films in the app. This situation makes MoviePass in Atlanta less convenient compared to pre-pandemic times. I am curious if there are any plans to address these issues and when this might occur. Thank you, Judy Bozarth.

I signed up for MoviePass several months ago, and I was supposed to receive a card in 10-15 days. However, I have not received it after several months. I have contacted MoviePass multiple times about this matter but have not received any response. If I do not hear back from them soon, I may have to report this to the Better Business Bureau. It is important for MoviePass to address this issue promptly and send me a new card as soon as possible.

Upon signing up for MoviePass, I received a generic card labeled "MoviePass Holder" instead of my name. After activating it, a personalized card with my name arrived the following day. I have utilized the generic card successfully several times. Unfortunately, I have misplaced the generic card. Although I possess the personalized card, there is no option on the app to switch from the old card to the new one. I urgently require assistance to activate my second card to resume enjoying movies. Unable to utilize it currently, my credits are at risk of expiring. Please assist me promptly to resolve this issue.