McCoury close the case of mine I sold an item and the seller outright lied and said my...

GetHuman-scooped's来自September 2022的Mercari的{0}客户服务问题

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The issue in GetHuman-scooped's own words
McCoury close the case of mine I sold an item and the seller outright lied and said my item was damaged she did not even show proper photos the photo she show did not match the photos I sent them of what I sent her then they close the ticket without even seeing if she returned the merchandise to me accurately when I got the merchandise there was nothing edit of mine she sent me a beauty mask of her own back so how can they just keep my merchandise like that and I don’t get paid and they will not help me they close the ticket and they will not let me send a messages how can I get a hold of somebody higher to open this investigation up also they said I can appeal but when I told them I would like to appeal it they did nothing to help me they just close the ticket how can I let this company get away with somebody stealing my merchandise it was over $*** in merchandise this is ridiculous and they just close the ticket without even seeing if I got my stuff back could you please give me somebody I can call about the situation or maybe a higher up support team in Mercari**Maureen Gordon

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如果我的Mercari订单丢失或损坏该怎么办?如果无法通过Mercari与卖家联系,该怎么办?您如何通过Mercari收到付款?我如何从Mercari获得退款?
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Mercari

客户服务问题
Reported by GetHuman-scooped
Sep 3rd, 2022 - 3 months ago
Not resolved
到目前为止,已有5个客户看到
与其他577人类似的问题
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Timeline

GetHuman-scooped开始处理此问题
Sep 3rd 10:22am