Lufthansa Customer Service Issues

Dear Sir or Madam, I am writing to request the delivery of my luggage (3 suitcases) that I have not received since 29/12/[redacted] on Lufthansa flight LH1316 from Frankfurt to Algiers under the name BOUDERBALA. They informed me that the luggage would be sent to Algiers on 01/01/[redacted], but I have not received it yet. It is still in Germany. I am asking you to please send my luggage as soon as possible as it contains many essential items for my 3-month-old baby, medications, and personal belongings. I do not understand why I have not received my suitcases yet, especially since you mentioned we were a priority and would get them on 01/01/[redacted]. This is the last time I will be purchasing a ticket and flying with Lufthansa. Unfortunately, I am disappointed in the lack of seriousness on your part. It is alarming that it has taken a week to send my belongings that I urgently need, especially not prioritizing a baby.

Hello, I am writing to discuss the recent rebooking of my flights by Lufthansa, which caused me a great deal of stress and additional expenses. The cancellation notification was received less than 24 hours before my planned flight, leading to challenges with the new itinerary. Upon arriving at Erbil International Airport, I encountered difficulties and had to pay extra for certain documents required for my boarding due to varying UK travel regulations. The journey between Stansted Airport and Heathrow International Airport also presented logistical issues, resulting in a loss of time. After multiple terminal transfers at Heathrow, Lufthansa managed to rebook me on a new flight to JFK then to Tampa, causing me to miss a day of work. I have already reached out to Lufthansa via email, providing detailed documentation of the trip disruptions and additional costs incurred. I am requesting a prompt reimbursement for the expenses I had to cover. I believe it is important for Lufthansa to prioritize customer satisfaction and uphold its reputation. Below are the expenses I accrued due to the extended stay in Erbil and multiple airports: 1) $[redacted] for food and hotel 2) $81.30 for medical services 3) $33.38 for transportation (National Express Stansted) 4) $[redacted] equivalent to 8 hours of lost work wages Thank you.

Hello, I am currently preparing to move from Beirut to Berlin with my husband and our two pets. Our Scottish Fold cat weighs 4kg, and my 12-year-old female Shiba Inu weighs 10.8kg, considered medium-sized. I need my Shiba Inu to accompany me on the flight as my emotional support dog due to my panic disorder, particularly during air travel. Unfortunately, EuroWings in business class denied our request for her to fly with us on the 3-hour direct flight. I am seeking your approval before purchasing two tickets for February 3rd. If any additional documents or forms are needed, please inform me promptly. I must confirm this before buying a soft travel bag (82x58x58 cm) from Amazon, as my dog's dimensions are 66x55x20 cm. I want to assure you that she will be calm as she will receive the necessary medication. Regards, Rima Matraji

Hello, I'm Denise Wilman. I've been trying to reach Lufthansa by phone without success. I'm addressing a double luggage charge issue during a trip from Berlin to New York last year for Denise Wilman and Judith Goetz (Lufthansa confirmation code: 4AV2RC). I paid for three bags on November 4th - two for the outbound flight and one for the return. Due to a delayed COVID-19 test, we postponed our flight by a day from November 9th to the 10th. However, at check-in, I was told the baggage reference wasn't in the booking, resulting in me paying for two pieces of luggage again. On the return flight on November 17th, I paid for one bag. Can you assist me with processing a refund? Thank you, Denise.

Dear Air Malta Team, I want to confirm my booking with the following details: Malta (MLA) - Munich (MUC) Sat, 27 Nov [redacted] - Sat, 8 Jan [redacted] Booking reference: CRCLOQ Flights: Malta - Munich Sat, 27 Nov [redacted] Malta (MLA) 09:25 --- Munich (MUC) 11:45 Flight KM [redacted] Munich - Malta Sat, 8 Jan [redacted] Munich (MUC) 12:40 --- Malta (MLA) 14:55 Unfortunately, we encountered issues during check-in due to an excessively long queue, causing us to miss our flight. Despite our efforts to reach the gate promptly, we were left behind. Subsequently, I faced unhelpful and rude behavior from a Lufthansa staff member at the desk who refused to assist. My elderly mother had to endure an uncomfortable overnight stay at the airport. I am deeply disappointed by this ordeal. Sincerely, Emanuela V.

I have been trying for months to get clarification on my booking RGDQ8H for Eberhardt Bauer and his family's tickets. Despite having confirmation for the flights and an additional booking for our baby Niko, Lufthansa informed me that the status is unclear due to the baby requiring new tickets. My calls to Lufthansa at [redacted]9 have been unproductive as I wait on hold for up to an hour before being disconnected. Customer relations does not respond to emails. I urgently need to know if our family has valid flights. I am disappointed by Lufthansa's lack of customer service. Thank you for your anticipated response. Eberhardt Bauer

Dear Lufthansa Customer Service, I am reaching out regarding my recent travel experience with your airline. On Wednesday, January 12, I had a flight scheduled from Luxembourg to Bremen with a connection in Frankfurt. Unfortunately, upon arriving at the airport just before check-in closed, I was informed that the initial flight was delayed due to a crew member testing positive for Covid-19. This would cause me to miss my connecting flight. Given the circumstances, I made the decision not to proceed with the journey and requested to cancel my check-in. I kindly ask for a refund of the ticket price, which was charged to the same card I used for the purchase. Thank you for your attention to this matter. Best regards, Dmitry B. FTL-Number: XXXXXXXXXXX [redacted] Ticket number: [redacted][redacted] Lufthansa booking code: L7QZWY Flight Details: - Wed. 12 January [redacted]: Luxembourg – Frankfurt LH [redacted] - Wed. 12 January [redacted]: Frankfurt – Bremen LH [redacted] Total ticket price: EURO [redacted],09

I flew from Larnaca, Cyprus to Frankfurt, Germany on August 31, [redacted]. My direct flight, unfortunately, left my luggage behind. As a result, I had to spend approximately [redacted]€ on new clothing and personal care items. Lufthansa located my luggage a few days later, but they have been unresponsive regarding compensating me for my expenses caused by their mishandling. Despite numerous emails and calls, they have not shown any willingness to assist me in resolving this matter. It's now January [redacted], and I am becoming frustrated with their lack of action. I have provided receipts and documentation to support my claim, demonstrating that Lufthansa was aware of the situation. I am simply seeking the [redacted]€ reimbursement for the inconvenience I endured due to the delay in my luggage delivery.

I have made numerous attempts to contact your customer service regarding a troubling incident I experienced at the airport. I was scheduled to fly from Washington DC to Madrid in December but had to change my flight to January 4th. Unfortunately, I encountered issues at the airport as I was not allowed to board without a checked bag which I thought was included in my ticket. Despite informing Lufthansa beforehand and being assured that the issue was resolved, I was still faced with problems at the airport. Additionally, there were complications with my payment card which further added to my frustration. I am requesting compensation for the time wasted on unsuccessful phone calls and at the airport, as well as the stress and inconvenience caused. My confirmation number is N36RYX. I eagerly await your prompt response. Warm regards, Álvaro Fernández Lacabe.

Hello, I would like to report an issue regarding my flight scheduled for January 4, [redacted]. Flight LH697 from Erbil to Frankfurt (reservation number LMOEVP) at 4:45 p.m. was canceled only 4 days before departure. An alternative flight was provided for January 10, but I was unable to take it due to a work commitment on January 6. Despite numerous attempts to reach out via phone, I was unable to change or cancel my flight. I had to book another flight with a different airline for January 5 and would like a refund for the inconvenience caused. I have records of my calls to your customer service at +49 [redacted], showing significant wait times without assistance. I would appreciate clarity on how to proceed according to EU regulations in such cases. Thank you for your attention. Best regards, Khalil Al J.

Hello, my name is Abhishek. I had a flight scheduled for December 24th, [redacted], but due to having COVID, I rescheduled it for December 23rd. Despite trying to call the airline to rebook and not getting a response, I rebooked the flight for another day. The one-way trip cost me [redacted] Euros, and after requesting a refund through a feedback form, the airline is only offering me 77 Euros, which is not satisfactory. I need assistance in filing a formal complaint and navigating this process. Thank you.

I need assistance from Lufthansa's Service Center concerning my booking with the code [redacted]. It has been challenging to reach a representative as it took me 50 minutes on each call, and I encountered disrespect and disconnections when requesting to speak to a supervisor. I finally spoke to a supervisor named Sonya, with the ID code MLXRRA, after three days of trying. My travel plans are now in turmoil, risking losing the [redacted] euros paid for the hotel transfer and a $[redacted] non-refundable hotel reservation due to potential check-in time issues. The customer service response was disrespectful, suggesting I cancel or change my flight with no viable solution. Furthermore, the computer-generated a two-city layover with a 5-minute gap between flights, making it practically impossible to de-board and catch the next flight. This first experience with Lufthansa has been a nightmare, exacerbated by long layovers in foreign airports during the pandemic. I reached out via email in December with no response. I am hopeful for a resolution, such as an upgraded seat or courtesy gesture, to address this inconvenience. After extensive delays and unhelpful assistance from the supervisor, I am considering legal action if I face financial losses due to these reservations.

Passenger: Marie Pénélope Booking Reference: OUBECA I experienced a schedule change with my Lufthansa flight from 15/07/21 to Sunday 17/7, which was inconvenient. I contacted customer service and managed to reschedule the flight to 13/7. However, the tickets were not validated, preventing me from booking seats or upgrades. Despite assurances from customer service, the issue persisted. Upon contacting them again, a representative acknowledged the problem and promised to escalate it to the ticketing office for resolution within 24 to 48 hours. Unfortunately, after waiting a week, the ticket remained invalid. I'm eager for a speedy resolution as I need to secure seats for my family, especially when traveling with children. Thank you for your assistance.

I flew from Denver to Phuket, facing Covid restrictions that required a direct flight from Frankfurt. Lufthansa made changes before my flight, leading me to seek a refund or voucher, but I couldn't reach an agent. I consequently bought a new ticket on Thai Airways. Now I plan to travel to Bilbao, Spain in April. Can I receive partial credit for the missed November flight? Lufthansa usually delivers excellent customer service. Thank you. - L. C. Jackson - DOB: December 18, [redacted] - Booking: 2L4RZF

Hello, I have recently booked two plane tickets to New York from April 28 to May 5 with Lufthansa (reservation code: MZFCXV) based on great reviews from colleagues and friends. After booking, I noticed that our surnames were incorrect on the tickets. Instead of Javier Corral and Ana Isabel Perez, it should be Javier Signes Corral and Ana Isabel Perez Baos. Unfortunately, the cancellation and refund options are costly, and changing the names is important to avoid issues with immigration upon arrival. We have a fully planned honeymoon and changing the names to include Signes and Perez would mean a lot to us. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your attention and understanding. Best regards

During our flight from Munich to Rome, our 16-year-old son, who was seated one row behind us, received a written warning for not wearing his face mask properly. Surprisingly, neither my husband nor I were informed about this by the flight crew. To our shock, a male staff member started yelling at our son, threatening police action, without explaining the situation to us. Following that, a female flight attendant coldly informed us that the police were waiting for us upon landing. We were taken aback as we were never informed about our son's mistake regarding the mask, despite having a witness next to us who can confirm this. Our son, with a medical condition, struggled to breathe with the unfamiliar surgical mask. The situation escalated upon landing when armed police were waiting, causing distress to our children. The male flight attendant seemed to relish our fear, while the police, after questioning, released us with understanding. Despite the ordeal, we were shocked when another staff member claimed my husband was on a "blacklist" and needed to book a new flight from Rome, leaving us devastated and missing our Vatican tour. Our family holiday was tarnished by the mistreatment and lack of communication from the Lufthansa crew. Regards, L.B.

On December 9, [redacted], I contacted Lufthansa regarding my elderly friend's booking MGUTNS for a flight from Chicago to Turin on Dec.11. Unfortunately, my friend, Mary S., was advised by her cardiologist not to fly due to heart issues. After sending Lufthansa the doctor's letter, I was promised either a full credit or refund for her. Upon my return from Italy, I inquired about rebooking Mary's flight for the summer, as her doctor cleared her for travel. Lufthansa mentioned using the credit for new flights and said the booking department would confirm. Despite not receiving the confirmation, I followed up, only to learn that a refund was issued but never received by Mary, who is 86 years old and keen on returning to Italy. I lead a group traveling to Catania this summer, and many, including myself, are booked with Lufthansa. Mary wishes to join the group. I urgently seek assistance in resolving this issue so Mary can use her credit for the upcoming flights. Please reach out to me at [redacted] or my email, [redacted] Thank you.

I had a plane ticket to South Korea with a departure scheduled for last summer. Unfortunately, due to Covid, I was unable to travel as the Korean borders were closed. This rendered my ticket unusable. I am in need of a credit note to be able to utilize my ticket for a new flight on July 27th. The booking code for my ticket is W7G275. I attempted to contact Lufthansa customer service regarding this matter, and I was informed over the phone that I could reuse my ticket. However, despite several attempts, I have been unable to reach them to finalize this process.

I attempted to change my flights departing on Friday, February 25th from BRE to FRA to OPO, with a return on March 6th from OPO to FRA to BRE, due to illness. Unfortunately, after spending a significant amount of time on hold and speaking with an incompetent operator who had to consult his supervisor multiple times, my flights were not changed correctly. The operator failed to replace the initial flight on February 25th with a new date in September and mistakenly booked an unsuitable return flight on September 16th. The system crashed when processing payment information, resulting in a confirmation of the incorrect return flight only. Despite still being unwell, I am being prompted to check in for the flight on Friday, February 25th. The booking agency, booking.com, is unaware of the changes and cannot assist without confirmation, putting my ticket at risk. This whole experience with LUFTHANSA has been a communication disaster and is incredibly frustrating. I am currently back in the hold queue as I write this, adding to the disappointment. - Dr. I. Ahmels

I attempted to change my flights from FRI Feb ** BRE FRA OPO to MARCH * OPO-FRA-BRE due to illness. After spending a considerable amount of time on the phone with an operator who seemed to lack competence and had to consult his supervisor twice, the changes were not made correctly. The operator failed to replace the first flight and selected an unsuitable return flight. Despite providing payment details twice, the operator's system crashed, resulting in only the incorrect return flight being confirmed. I was then instructed to check in for the original flight, causing confusion. The booking agency, Booking.com, was unable to assist without confirmation. This communication breakdown was unexpected from LUFTHANSA. I am currently back on hold for an hour as I write this. This experience has been very disappointing. Dr. IA Solution: requesting a full refund or a voucher is necessary.