Little Caesars Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Little Caesars customer service, archive #7. It includes a selection of 20 issue(s) reported January 18, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was employed at a company in Cullman, Alabama for approximately two weeks. I started on December 17th and filled out the direct deposit form, but I have yet to receive my paycheck. I decided to resign after two weeks due to poor management and communication issues at Little Caesars in Cullman. During my time there, I was not added to the system for clocking in and out with my fingerprint, and I was never given a schedule. I had to manually track my hours because I couldn't clock in. I am seeking assistance to resolve this matter. Thank you, Leigha W. [redacted], [redacted], [redacted].
Reported by GetHuman4236556 on samedi 18 janvier 2020 03:32
I contacted customer service seeking a refund for a pizza I ordered on 1/8/20, now 1/29/20. My interaction with the representative, Alexis, was extremely unpleasant. She rudely interrupted me and tried to transfer me to the wrong department multiple times. When she finally listened, she mentioned what a supervisor had done, so I asked to speak to one directly but was sent to voicemail. In another call, I got Alexis again and when I asked for a different available supervisor, I was transferred to the same rude agent. Despite speaking to two supervisors and two agents across three calls, my refund issue remains unresolved. This experience highlights the company's poor customer service. I refuse to be mistreated or pressured into giving up my money. A company's reputation is based on customer experiences, and mine has been overwhelmingly negative. I will cease all future business with this company and caution others against it.
Reported by GetHuman4307430 on mercredi 29 janvier 2020 20:23
I made a $17.47 online purchase on 12/16/19 but encountered a closed store when I went to pick it up. Little Caesar's informed me that the closure was due to a manager's medical emergency. Despite being promised a refund via email on 12/18/19, I have yet to receive it after almost 2 months. I have emailed twice and submitted two online requests for a refund, but no response or refund has been issued so far.
Reported by GetHuman4323613 on lundi 3 février 2020 19:18
As a former employee at Little Caesars in Clinton, I feel the need to address some concerns about the work environment. It appears there may be favoritism from our general manager towards two specific employees, known as Jasmine and Adalee. Their behavior includes disregarding duties, spending excessive time in the bathroom, and mistreating other staff members. This preferential treatment has led to dissatisfaction among other managers who receive unequal treatment based on the moods of these two individuals. The situation has escalated, and I believe it requires attention to maintain a fair and professional workplace for everyone involved.
Reported by GetHuman-caileera on mardi 4 février 2020 09:20
I am a former employee at Adan Rodriguez, who worked at Little Caesar's on [redacted] E Canton Rd Suite B. Despite falling within a 90-day grace period, I was terminated without a clear explanation. The manager apologized and mentioned a possible rehire in the Summer without elaborating on the grounds of my dismissal, only citing performance issues that were never previously addressed. I suspect favoritism is at play because of a relationship between a long-time employee and a younger colleague, which the manager seemed unwilling to discuss. I am seeking clarity on why my performance warranted a dismissal now but could be reconsidered later. I question the fairness of the decision-making process and the lack of transparency in the manager's communication. I am disappointed by this experience and request further clarification.
Reported by GetHuman4339385 on vendredi 7 février 2020 21:48
On February 7, [redacted], at 8:40 PM, I bought subpar food from Store ID 00[redacted]8. After calling to address my concerns, an employee named Ashante 2 was incredibly rude and disrespectful. She even discussed hanging up on me with who I assumed was the manager while I was on the line. Despite my complaint, she maintained a disrespectful and sarcastic attitude, dismissing my valid concerns. When I asked for the corporate number to report the issue, she unprofessionally refused to provide it. Following additional unhelpful interactions, I seek for these employees to face consequences for their behavior and for an apology. The Pine Bluff community deserves to know how this store mistreats its customers. I look forward to a proper resolution to this unacceptable customer service before taking further action. Thank you for your attention to this matter.
Reported by GetHuman4340205 on samedi 8 février 2020 03:54
I was unable to receive my prepaid pizza as the store closed earlier than expected. Being visually impaired, I rely on these prearranged orders. Despite my attempts to seek assistance, I have been unsuccessful. I believe all employees are representatives of Little Caesars and should address my concerns promptly, without passing the responsibility to the customer. This experience has left me without access to food, and I am disheartened by the lack of support in resolving this matter.
Reported by GetHuman-blindgre on dimanche 9 février 2020 04:27
I initially attempted to place an online order for a 9:15 pm pickup but found no option for cash payment. When I arrived at the restaurant, the doors were locked, and only drive-thru orders were being taken. Sadly, they informed me that they only had cheese pizzas available and did not offer to make a fresh one. The pizza I received was not properly cut and felt cold, indicating it had been sitting for a while. As a former pizza restaurant manager, I believe that even close to closing time, customers deserve freshly made food. Additionally, the breadsticks I received were doughy and undercooked. I am seeking a refund, a properly cooked replacement for my original pepperoni pizza order, and correctly prepared breadsticks. My family's meal budget was spent on this, and we value good, hot, and fresh pizza over leftovers. Best, Vicki
Reported by GetHuman-vickidon on jeudi 13 février 2020 03:57
I attempted to order 4 Hot-N-Ready pizzas, but the cashier only allowed me to purchase 2. Despite paying, I had to wait for my food while others were served promptly. Another customer noticed the situation and questioned why I was being overlooked. Eventually, I received my 2 pizzas. To ensure I had enough food for my family, I asked a stranger to purchase 2 more pizzas for me, which they kindly did. I appreciate any resolution to this incident, such as a gesture of customer courtesy like a free pizza or coupon. This happened at the Little Caesars on E. Lafayette St. in Tallahassee, Florida, around 6 PM. I have experienced odd encounters with employees before, and I find it peculiar that any business would turn down a sale from a paying customer. If there is a policy limiting the purchase of Hot-N-Ready pizzas, I would like clarification. Kindly reach out to me via email. Thank you. Gary R. [redacted] Tram Rd Monticello, Florida [redacted]
Reported by GetHuman4401071 on mercredi 26 février 2020 23:53
On the evening of 3/5/20 at 8:15:33 PM, I visited the Little Caesars at [redacted] S Hwy 29 in Cantonment. Approaching the drive-through, I was alone without any customers behind or inside the store. When greeted with a question about my order, I jovially responded with "Pizza Pizza," anticipating a typical reaction. However, instead of the expected humorous reply, I received a cold, rude, and condescending attitude. This is unfortunately not the first encounter I've had with poor customer service at this location; it's actually the third time. Despite getting my pizza, the unpleasant experience soured my mood. Thank you, Little Caesars, for the disappointment.
Reported by GetHuman4429966 on vendredi 6 mars 2020 03:02
On Fridays, our tradition is to grab pizza from Little Caesars and head home. However, today did not go as planned at the Mansfield, TX location. I ordered via the app at 4:21 for a pickup time of 4:39-4:44. Despite receiving a text at 4:41 that it was ready, there was an issue at the store. They claimed my order was scanned in but no longer available, questioning if I had shared my code. After a long wait and multiple interactions with staff, including the store manager and district manager, I finally received different pizzas than my original order at 5:37. Throughout the frustrating experience, I did not receive an apology from any of the staff.
Reported by GetHuman-megbcron on samedi 7 mars 2020 01:19
I used TurboTax to file my income taxes and require my W-2 from Little Caesars for my employment there in ****. I have been unsuccessful in obtaining it locally. Could you please advise me on how to obtain a copy of that form? I believe it is crucial for filing my taxes accurately. Thank you for your assistance.
Reported by GetHuman4442011 on lundi 9 mars 2020 21:04
I recently purchased a takeout pizza from Caesar's in Kent, WA at Store ID 02[redacted]3. After waiting in my car for my order, I noticed a staff member without gloves handling food. The overall lack of gloves and masks by employees concerned me, especially in the current situation. With only one worker seen wearing gloves, and no one with masks, the service seemed risky considering the ongoing health crisis. I decided to leave without collecting my order to avoid any potential virus exposure. The price of the pizza was $8.79 paid with my debit card. I felt it necessary to share this experience for the safety of others and hope the store improves their safety procedures before resuming service.
Reported by GetHuman-dewermcd on samedi 21 mars 2020 21:51
Last night, I ordered from Little Caesars through the app for delivery. Door Dash picked up my order, but unfortunately, I never received it. Little Caesars informed me that Door Dash delivered it to the incorrect apartment. I tried to contact Little Caesars for assistance, but the wait time on the call was extensive. I left my number for a callback, but I have not received any response yet.
Reported by GetHuman-kpalomin on jeudi 9 avril 2020 17:27
I made an order on the online app, but received a call from a DoorDash representative. They mentioned someone else had picked up my pizza, and despite promises of redelivery, nobody arrived. I got two conflicting text messages - one about a remake and delay, and another saying the order couldn't be fulfilled due to the representative's absence. My card was charged, the order was canceled, and I am left with no pizza.
Reported by GetHuman4626619 on dimanche 12 avril 2020 19:37
Hello, I have a question about your app. I installed it and tried to use it, but it wouldn't accept my entire delivery address. As a handicapped person living in an apartment building, the app wouldn't recognize my apartment number. I really don't want to have to go down to the lobby and wait for a delivery. Could you please provide guidance on how to input my complete address so that the deliveries are made correctly? Thank you, D. Moroney
Reported by GetHuman4667098 on vendredi 17 avril 2020 19:05
It is currently 7:04 PM, and I placed my pizza order at 6:02 PM. Upon my arrival at 6:15 PM, I waited in my car. When I checked at 6:30 PM, my order was still not ready. After inquiring about the delay, I was informed they did not have my order. After my daughter showed them the app order details, they acknowledged the order but failed to provide it after waiting an additional 25 minutes, despite charging my credit card. This is not an isolated incident at this location, and I find the service unacceptable for loyal customers like myself. I intend to file a complaint and share my experience widely to address the poor customer service at this store.
Reported by GetHuman4717315 on samedi 25 avril 2020 23:29
Today, I went to buy two pizzas: one Crunch and one Cheese-Crust both with pepperoni. When I got home and opened one for my kids, it turned out they weren't what I ordered. They got the Crunch right, but the Cheese-Crust was replaced with one that costs 79. I called the number [redacted], and when they answered, they just told me to come and exchange it. I was upset and told them it wasn't my fault. I asked for a refund for my time, gas, and inconvenience, but they only swapped the pizza. The manager, Carlos Huerta, at the store just repeated the same. I requested to file a complaint via email but got a confusing address: [redacted] I hope to get a prompt reply, I also sent an inbox message. I found this online, hoping it helps improve their service.
Reported by GetHuman-crissber on dimanche 26 avril 2020 23:52
I wanted to bring up an issue regarding a purchase I made on Saturday, April 25th. I ordered 4 pizzas - a cheese, 2 pepperoni, and a sausage. Unfortunately, the sausage pizza tasted odd, almost like it was spoiled, and the pizza was undercooked and doughy. I acknowledge the current challenges in the world, but I've consistently experienced understaffing at this location. The workers seem overwhelmed and I've even witnessed them crying due to being short-staffed. This is the second time I've had to complain about the quality of the deli pizza. It baffles me why one pizza can be properly cooked while the others are not. Additionally, the pizzas are not sliced when served, making it challenging to eat.
Reported by GetHuman4726766 on lundi 27 avril 2020 20:55
I am disappointed with the service at the pizza place. Initially, the pizzas took a long time to be ready, contrary to the claim of being hot and ready. When I got home, the pizzas were incorrect and cold. Upon calling to address the issue, they accused me of being rude without justification. Talking to the manager did not yield any positive results. The promised replacement pizzas today turned out to be another instance of unprofessional and rude behavior. The staff confused me for someone else, leading to a disrespectful interaction. This experience was marked by incompetence and a lack of professionalism that needs to be addressed by either training the staff member or replacing them.
Reported by GetHuman-kllmix on mardi 5 mai 2020 00:24

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