Next: our robot will wait on hold for GetHuman-aerle to get a HomeAway.com rep on the line!
Always use the GetHuman Phone to call HomeAway.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-aerle's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aerle may need:
The issue in GetHuman-aerle's own words
After a booking at Oct **,*****Invoice USHA **C***********Order N TFDZOVW*Reservation ID HA-*D*N***F*****Property ID ********I made a payment through HomeAway the amount of ****.**USD*In the invoice *****GBP **** GBP for HomeAway fee*Now I received the owner’s notification asking for *** USD for local taxes and that it should be paid to his personal account or his management company. I answered that if I have to do some extra payment I only had contact with the HomeAway. The owner told me not to mix HomeAway with his management Co. I have a copy of all emails sent by the owner.*My question is: Is that the way?*I did or didn’t made the taxes payments in my inicial payment?*The total of my payment was ****.** USD much more than the daily cost of the villa ( was *** average daily)*Is the owner trying to trick me?*Should I do a payment to the unknown Company which I did not have any previous contact and which I do not have confidence?*With all due respect I wait for your answer *Aerle Batista
GetHuman-aerle did not yet indicate what HomeAway.com should do to make this right.
I have an issue with HomeAway.com too
How GetHuman-aerle fixed the problem
We are waiting for GetHuman-aerle to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.