My email rep has stopped answering my question. I am sick of writing this down and I’m...

GetHuman1382640's来自October 2018的FreedomPop的{0}客户服务问题

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帮助解决我的FreedomPop问题
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The issue in GetHuman1382640's own words
My email rep has stopped answering my question. I am sick of writing this down and I’m Sending this to the better business bureau as well posting on social media. I have been charged for the first service after having a day of the free ** day trial for the service. After I got it and had for a days time I was told it was a billing problem. So I bought the *gb plan but was not able to use it till the **th then on the **th I’m told it was a billing problems. You tried to charge my card again for services I already paid for but not able to use. When I asked for a explanation Lee P. Said it was wrong and sent in a email all charges some of which I never heard of or knew what was about for **.** the denied. It clearly showed where on the **th the new plan was charged and FreedomPop got the money but he kept saying I owed. How can I owe for a service that FreedomPop would not let me use till the **th? Then on the **th tell me it’s a billing issue when you got the money. I went back and forth with emails till he stopped replying. With me on the east coast and you on the west I know it was not after hours. Now I have to wait till Monday which does not help me on the stuff I needed to do online this weekend. I need someone to fix this mess because I am not happy having it for going on two months and only being on the Internet with it for * days.

GetHuman1382640 did not yet indicate what FreedomPop should do to make this right.

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如何使用我的 Freedompop 帐户恢复我的电子邮件和电话号码?如何停用我的Freedompop电话?我如何对FreedomPop的收费提出异议?
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FreedomPop

客户服务问题
Reported by GetHuman1382640
Oct 20th, 2018 - 4 years ago
Fixed
到目前为止,已有25个客户看到
与其他1398人类似的问题
0个客户关注此
Items needed
账户持有人姓名
帐单地址
帐号中的电话号码
SSN的后4码

Timeline

GetHuman1382640开始处理此问题
Oct 20th, 2018 7:30pm
GetHuman1382640表示问题尚未解决。
Oct 22nd, 2018 11:12pm

付太多电信费用?

在为消费者服务了10年之后,我们意识到您需要一个公正,活泼的人,可以与您比较您所在地区的各种电视,电缆,互联网和电话计划,并可以与他们比较各个电信提供商的最佳交易。因此,我们创建了免费的礼宾服务,您可以通过以下电话号码致电。

拨打免费电话:888-379-2546我们的服务是独立的,因此可以比较许多提供商的计划