I have received two freedom Pop ***% free high-speed wireless Internet hotspot devices...

GetHuman813099's来自October 2018的FreedomPop的{0}客户服务问题

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The issue in GetHuman813099's own words
I have received two freedom Pop ***% free high-speed wireless Internet hotspot devices. In June A representative help me on the phone set up both devices. I was interested in using this as a back up For my Internet when my Wi-Fi was not available. I explained that I was interested in it being ***% free . The representative explained that I would have to pay a downgrade fee of $** on each unit. It was my understanding that this was a one time downgrade fee it would no longer be charged in the future. I was charged two $** charges Twice and the representative had to refund two of them. It was also my understanding that should I use the service, your friend when I hit the max for the free service it would simply stop working and no longer be available. Months later I started getting charged a one Penny charge on each unit. It was explained to me in a text message that if I do not use this service any given month the one Penny charge would apply. yesterday, I use this service very briefly just to avoid the Penny charge. Almost immediate, I was charged $** which was called auto cap charge going over the limit. It was not my understanding that this would take place. To me, this whole process appears to be a scam. To me, this whole process appears to be scam. I no longer wish to have this service and request a full refund of all charges from Beginning in June Up to and including the*charge from yesterday. I have reported this to my credit card company and dispute it all charges. Your cooperation Would be appreciated.

GetHuman813099 did not yet indicate what FreedomPop should do to make this right.

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如何使用我的 Freedompop 帐户恢复我的电子邮件和电话号码?如何停用我的Freedompop电话?我如何对FreedomPop的收费提出异议?
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FreedomPop

客户服务问题
Reported by GetHuman813099
Oct 16th, 2018 - 4 years ago
Not resolved
到目前为止,已有19个客户看到
与其他1365人类似的问题
0个客户关注此

Timeline

GetHuman813099开始处理此问题
Oct 16th, 2018 5:12pm

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