I got sim card on promotion. Was then charged at beggining of sept for service costing...

GetHuman1281692's来自October 2018的FreedomPop的{0}客户服务问题

22浏览 | 1296类似 | 跟随0
帮助解决我的FreedomPop问题
First: share to improve GetHuman1281692's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1281692's next move: talk to FreedomPop when they open.
FreedomPop's call center is closed now. We will send GetHuman1281692 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1281692 may need:
帐户持有人姓名,账单地址,帐户电话号码和SSN的后4位数字
The issue in GetHuman1281692's own words
I got sim card on promotion. Was then charged at beggining of sept for service costing ** dollars....then charged again * weeks later (still september) for same amount. Today i went to cancel account altogether cuz of the * charges that i was not aware would exist, especially since i NEVER activated the sim card (got it for a future phone for kid). I then noticed i was charged ** dollar fee for thier protection? Wth is that and why? I was first going to downgrade and ignore the * charges, but with that extra "protection" fee, im done. I cancelled altogether and now eanting refunded for at least one of those sept charges and the protection fee. Technically i should get all back because it was falsely advertised but i doubt that will happen. And the way that it runs you around to even be able to send an email to customer support is ridiculous and rude.

GetHuman1281692 did not yet indicate what FreedomPop should do to make this right.

How GetHuman1281692 fixed the problem

We are waiting for GetHuman1281692 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
如何使用我的 Freedompop 帐户恢复我的电子邮件和电话号码?如何停用我的Freedompop电话?我如何对FreedomPop的收费提出异议?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
也有FreedomPop个问题?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1281692 fixes it.
This email address isn't valid

FreedomPop

客户服务问题
Reported by GetHuman1281692
Oct 8th, 2018 - 4 years ago
Not resolved
到目前为止,已有22个客户看到
与其他1296人类似的问题
0个客户关注此

Timeline

GetHuman1281692开始处理此问题
Oct 8th, 2018 2:18am