Facebook Customer Service Issues

I saw an offer on my news feed and decided to respond. Ms. P reached out to me via messenger, claiming she could help me make money. She asked for my information and instructed me to follow some steps, including two-factor authentication. Now, I can't access my account. She mentioned the money would come through PayPal but later asked for my bank details before we got disconnected due to poor signal. The next day, I received a text from someone claiming to be the accountant, asking for $15 to approve the transaction. I explained the issue, but they insisted I complete the payment. When I couldn't, they asked me to inform them when I could. My account has undergone changes - my password was altered, and my email associated with the account was changed.

I am in a situation where I am unable to access my Facebook account due to the two-factor authentication process. Despite having my Facebook password, I am unable to receive the security code from the Google Authentication app. This is becoming problematic as the information was not backed up and is now lost. Two-factor authentication is enabled on my Facebook account, but I am currently unable to log in to disable it. Name: Izaz K. Email: [redacted] Phone: [redacted]2 Device: Vivo V21e

Hello Team, I recently discovered that my account was compromised approximately 24 hours ago, and I've been attempting to regain access to it. However, when I entered my valid email addresses ([redacted] & [redacted]) and my phone number (91-[redacted]) on the recovery page, I received the following error message: -----Sorry, something went wrong. We are working on it and we'll get it fixed as soon as we can. « Back to Home---- I have attached two proofs of my IDs for verification purposes. Could you please assist me in recovering my Facebook account, which is linked to three other pages: 1. GRAPHITE RELAISM 2. MADHAVVV.COM 3. MADHAV'S ATELIER OF THE ARTS I urgently request your help in restoring access to my account. Thank you. Regards, V.V.Madhav - +91- [redacted] [redacted] [redacted] / +1 - [redacted]

HELP TO RECOVER MY HACKED FACEBOOK ACCOUNT My Facebook account, which I have been using for about 10 years, was hacked on 26/1/[redacted]. I have reported this several times to Facebook, but it seems that little has been done to resolve the issue. The hacker has been using my account for fraudulent activities, which is very concerning. It appears that the more they use it for illegal actions, the more they are enhancing the security on the account. The hacker, a Nigerian criminal who used an Infinix Hot 10 to access my account, has changed the account name and profile picture to Daniel Miller from Stephen Tsayum. I am disappointed with the slow response from the Facebook team regarding my longtime account. The same hacker even tried to access my Twitter and Instagram accounts on the same day but was stopped. I hope that Facebook can take action promptly. - Stephen T. +[redacted][redacted] +[redacted][redacted] [redacted]

I recently chatted with someone online named Pearl Wilson, but I suspect it was just a recording. I have contacted customer service three times and received the same message each time. I want to address the issue of my hacked Facebook account. I reported it previously, and I expected it to be resolved. However, I now see three names on my account, including "Dennis Pack." I never authorized these names to be added, and I want them removed immediately as it is a violation of my privacy. I am not willing to pay any fees for this service, as I did not cause this issue. If this matter is not resolved promptly, I will seek alternative solutions and escalate my complaint to the appropriate authorities at Facebook.

This individual who claims to be the head of grant winners managed to get $[redacted] once and offered to assist in expediting my funds. I am on disability with a fixed income. He goes by the name David James. He hacked my account and now I am unable to change my password to recover it. I need assistance retrieving access to my account, as he has jeopardized my entire family's security. My name is James Davis, known as Jamie by friends and family. Please help me regain control of my account. Thank you for your time. I will be waiting for your response.

Hello, my name is Nidarshana Das. I recently discovered that my Facebook account has been hacked after being inactive for years. The hacker posted a vulgar dance video and messaged my friends using my account. Unfortunately, I forgot my password, ID, and no longer have access to the email address and phone number associated with the account. I feel helpless in this situation. My friends reported the issue, but I am unsure if it will be enough to permanently block my account from further violations by the hacker. I urgently need assistance to secure my Facebook account. Thank you.

Dear Facebook Team, I am Garkusha Victoria, writing to address an issue with my blocked Facebook account. I am unsure of the reason for the block, but if it is due to logging in from different devices, email addresses, or locations, I can confirm that these alternate logins were legitimate. I have a secondary phone and email that I also use to access my account. If there are any unusual logins that raised concerns, they were indeed mine. However, if there are other reasons for the block, I kindly ask for clarification on the violation that occurred. I have attempted to recover my account by following the provided steps, including sending requests to three selected friends through the recovery form, who confirmed the ownership of the account. Despite these efforts, my account remains blocked. I hope for your attention to this matter and a prompt resolution. I trust in your commitment to supporting users and appreciate your assistance. Warm regards, Victoria Garkusha

Hello, I created a Facebook account in [redacted]. Just before last Thanksgiving, my account was hacked. The hacker changed my email, phone number, password, and device. They deactivated my account and later reactivated it a few days before Christmas. They are now contacting my customers and friends regarding a DHHS program and requesting them to send a code to their phone. Additionally, they are altering the posts on my profile page. This account had over 1,[redacted] friends and customers, 1,[redacted] Marketplace followers, and two groups where I was an administrator, one of which had 4.9 thousand members. I am concerned about the safety of everyone who might be targeted by the hacker's scams or fraud attempts. I urgently need assistance in reclaiming my old account and removing it from the hacker's control. Thank you.

Hello, I woke up to a text from a friend asking if my Facebook account was hacked. After checking, I found out that it was, as I could not log in anywhere. I was also forcibly logged out of the Facebook app on my phone and Messenger. I attempted to recover my account but kept receiving the same message that I could not change my account status. My name was changed to "Võ Hoài Linh," and it stated that my account did not comply with community guidelines. It appears the hacker started posting inappropriate content, resulting in the banning of my account. I have created a new account, but all my meaningful memories are attached to the suspended one. I am saddened by the inability to access the account with my memories. Can you assist me, please?

My original Facebook account got hacked, and I'm unable to access two business pages and Messenger. The hacker changed my email, phone, and passwords. I submitted my driver's license to identify myself, but I can only add my email next to the hacker's email address. Although I changed the password, I now receive a login code sent to an unknown location as two-step authentication was never set up by me. I can't locate the two-step authentication setting on any dropdown menu to change the login code destination. Even though I opted to receive codes via text, they never arrive. This situation has prevented me from accessing my business pages and Messenger, where important messages and work communications are pending. I'm struggling to find a way to fix this on Facebook.

Hello, I noticed this morning that my Facebook account may have been hacked. I received emails at 4:09, 4:10, 4:11, and 4:12 am local time from Facebook stating that my email had been removed from my account and the primary email had been changed, which I did not authorize. Shortly after, I received a password reset code email without requesting one. Minutes later, another email informed me that my password was changed from Scottsdale, AZ, even though I reside in Colorado. Then, I received another email stating my email address had been removed from my account, this time from near Seattle. One email mentioned that the primary email was changed to [redacted] I've tried to log in to update my password and contact security but keep reaching dead ends, unable to sign in or recover my account. The system suggests a "possible" phone number that doesn't match mine. Please advise on the steps I should take next to secure and recover my account. Thank you, C.C.

Happy Birthday! Congratulations on becoming an adult. As a friendly reminder, some of the privacy settings on your Facebook account have changed now that you're no longer a minor. Here are a few adjustments to keep in mind: 1. Anyone can message you. 2. You have the option for a public search listing and to use the tag suggest feature. 3. Remember that what you share as public can be viewed by anyone on or off Facebook. Take some time to explore and adjust these settings according to your preferences. Feel free to learn more about these updates on the platform. Happy exploring!

Dear Facebook Support, I am reaching out for help regarding my locked Facebook account. I am having trouble confirming my identity because the name and birth date on my account do not match my government-issued ID. I understand the importance of using real names on Facebook and would like to update my information to prevent future verification problems. Unfortunately, I am currently unable to access my account and would appreciate your assistance in resolving this issue. I have provided a clear photo of my ID and any other relevant details for your review. Accessing my account is essential as it contains important information and connections that I need. Thank you for your prompt attention to this matter. Regards, S. Mailat

Dear Facebook Support Team, I am seeking your help to access my Facebook account under the name "sergiu exe" linked to "[redacted]" The account is currently locked possibly due to a birth date error. My legal name is "Sergiu Mailat," born on December 30, [redacted], while the account shows August 25, [redacted]. Kindly assist me in resolving this matter promptly. For verification, here are the details associated with the account: Email: [redacted] Phone: +[redacted][redacted] I am willing to provide any necessary information or documents to regain access. Please advise on the next steps needed. Thank you for your help and attention to this matter. Warm regards, Sergiu Mailat

Dear Sir, I am writing to address the concerning situation where my wife's image is being used as a profile picture by an unknown person on Facebook. Despite our attempts to contact the individual to have the photo removed, our messages go unnoticed. It is apparent that this account is fictitious, evident by the unauthorized use of my wife's image alongside inappropriate profile details. My wife, who is currently pregnant, does not consent to her image being used in this manner. We have already filed a cyber complaint upon discovering this fraudulent account. I urge you to take the necessary actions promptly to either delete the account entirely or remove the profile picture without delay. Thank you for your attention to this matter. Kind regards, Jefferson

My Facebook account was hacked more than three weeks and two days ago, and the login email was changed. As I tried to recover it, the account got disabled due to suspicious activity within minutes. Using my account for over 15 years, I am devastated by the idea of possibly never regaining access. Despite following all suggested solutions from Facebook's help files and uploading my ID three times, there has been no response. The hacker altered my email, profile picture, and name to "Jerry Avenaim," a pattern observed in others affected. The lack of communication and support in this situation is distressing after numerous attempts to contact them. I am hopeful that Facebook will assist me in verifying my identity and restoring access to my account. Thank you. - Paddy van der Moyle

Happy Birthday! Now that you are an adult, Facebook has updated some of your settings to reflect this change. It is essential to note that certain protections for minors no longer apply to you. For instance, anyone can message you, you can have a public search listing, and use the tag suggest feature. Also, remember that content you share publicly can be viewed by anyone, both on and off Facebook. Take a moment to familiarize yourself with these adjustments and learn how to modify your settings accordingly. Happy Birthday! Make sure to review your new Facebook settings to ensure they align with your preferences now that you are an adult.

Around October 7, [redacted], I encountered an error message when trying to access Facebook. Initially, I attributed it to poor cell reception, but later found out my account was locked, requiring me to submit my ID. After contemplating for a few days, I eventually submitted my driver's license. However, I received an email informing me that I was ineligible to use Facebook without any clear explanation. Despite having the account for 12 years without violating any guidelines, I was perplexed. There was mention of "nudity and sexual content," which is surprising as I don't tolerate inappropriate content from my friends either. Facebook threatened to permanently disable my account in 30 days with no way to defend myself or seek clarification. I miss staying connected with my family and friends through the platform. I have copies of the emails sent to me.

After doing a factory reset on my phone due to security concerns, I realized I didn't transfer my authenticator codes to another device. Now, I'm stuck on the login code page for my account. I attempted to use the "Having trouble?" page to upload my ID but failed multiple times. Unfortunately, now I'm unable to continue uploading due to restrictions. It would be helpful if Facebook had an emergency identification method such as a selfie or assistance from friends for situations like this. Improving the ID detection service for easier identity verification would also be beneficial in these cases.