Expedia Customer Service Issues

I booked a room at the Hampton Inn in Paris, TX for November 30th. Upon arrival, I was informed that they were fully booked and couldn't accommodate me. My account number for the reservation is [redacted][redacted], and I was charged $[redacted].60. I'm seeking a full refund due to the inability to stay at the hotel. I've tried contacting customer service, but the automated system is unable to assist me.

Subject: Important Update Regarding Your Recent Expedia Booking Expedia Itinerary: [redacted][redacted] Booking ID: 6Y5AC5 Thai Smile Airways Confirmation Code: 6Y5AC5 Hello L. Belokopytova, We are contacting you regarding a recent booking to Bangkok - Phuket made through Expedia. Regrettably, there was an error when attempting to book your flight with Thai Smile Airways, resulting in an unconfirmed booking status. We apologize for any inconvenience caused and are committed to resolving this promptly. To address this issue, please contact us at [redacted]3 (collect calls accepted) at your earliest convenience. Your reservation will not be confirmed until a new ticket is issued. Our team is available 24/7 to assist you. While we do not monitor this email address, you can reach us via phone using the provided customer service line. Thank you for your understanding. Warm regards, Expedia Travel Team You have received this email due to recent booking activity or updates on Expedia.com. For further assistance, please visit our Customer Service Portal or contact the Expedia Customer Support Team. Copyright © [redacted] Expedia, Inc. All rights reserved. Trademarks such as Expedia, Expedia Extras, Best Price Guarantee, and others are the property of Expedia, Inc. or their respective owners.

I am looking to book an all-inclusive vacation package for two adults (my husband and me) and our 6-month-old son. I have indicated that my son will sit on my lap during the flights, but I am being charged for him elsewhere, possibly at the resort. Shouldn't he be free since he is under 1 year old? If necessary, could you please contact me at [redacted]? I would prefer a phone call over email.

I want to report a potential scam involving your company. I received a phone call from someone claiming to be from Expedia regarding a coupon in my name. The call came from a local number, [redacted]. When I requested to be removed from their call list, they said they didn't have one. Since I haven't used Expedia, I'm concerned about how I would have a coupon. Just thought you should be aware.

In [redacted], I made a booking with British Airways through Expedia, and unfortunately, my flights were canceled. Expedia provided me with a credit following BA's policy at that time. However, BA updated their policy this year to allow refunds instead of credits. When I requested a refund through Expedia, they instructed me to contact BA to determine my eligibility for a refund. Upon reaching out to BA, they confirmed that refunds are indeed being offered for flights canceled during the specified period, and no further verification is necessary. BA stated that it is Expedia's responsibility to handle the refund process. A BA representative informed me that Expedia's claim was inaccurate and that they should be processing the refund as per BA's policy update.

This morning, my three kids and I went up there. I showed the emails, but we were told the same thing. We were informed that we could get help and that we would be put on the next flight on Sunday the 20th. I am worried because all the flights are booked. I thought of calling customer service, but I don't know what else to do. My son's birthday is on the 17th, and I am distressed about the situation. This is not fair, and I would like a refund.

The booking with Expedia was made with an invalid email address typo ([redacted]) that does not belong to me. I've reached out to Expedia for assistance to cancel the booking but was directed to their customer service portal, where they confirmed there is no booking linked to my AMEX card. They advised contacting my bank for a refund. Tamra (the car rental company) confirmed the cancellation of my booking for the KIA Morning car with Expedia, stating the car has been allocated to another customer.

Hello, I am writing on behalf of my wife, Y. Feng. She has a flight booked through Expedia with the confirmation number NG0F9Z. The first leg of the journey is scheduled for 8:05am on Monday, December 26th, departing from Paris, France (CDG-Roissy-Charles de Gaulle) on China Eastern Airlines [redacted] flight operated by AIR FRANCE. The second leg is set to depart at 6:40pm on December 26th from Amsterdam, Netherlands (AMS-Schiphol) and arrive on Tuesday, December 27th in Shanghai, China (PVG-Pudong Intl.) on China Eastern Airlines flight [redacted]. We are requesting Expedia to cancel the Paris-Amsterdam flight and keep the second leg from Amsterdam to Shanghai. We understand that not showing up for the first leg may result in cancellation, which we want to avoid. We appreciate a prompt response.

During my hotel stay, I unfortunately encountered bed bugs. I have photographs and even captured some of them alive on my mattress. I showed the evidence to the staff, but all they offered was one free night, which left me very frustrated. They advised me to seek a refund from Expedia since I booked and paid through them, not directly with the hotel. Despite being relocated to a different room, my troubles continued when I discovered a roach a week later. To make matters worse, I was asked to leave after bringing up the insect issue for the second time.

I need to cancel my booking in Darwin for December 25, [redacted]. The reference number is [redacted]49. Unfortunately, I cannot make this trip as my grandson requires heart surgery, and I must be present for his upcoming operation, CT scans, and images scheduled for December 28, [redacted]. Please cancel this booking promptly as I am not financially able to proceed due to the surgery. Thank you, J. Dia

Hello, buen dia. My name is Felix Albaladejo. I am reaching out because I have a situation and I need to know how you can help me. I made a reservation with you in August [redacted] to return to Anchorage on August 17th, departing from Orlando, Florida, Seattle, and then Anchorage. Unfortunately, the flight receipts for the return to Anchorage got deleted, and now I can't see any confirmation or itinerary. The tickets were with Delta Airlines. All I need is a copy of the tickets for Felix Albaladejo Salgado, Solimar Ledesma-Albaladejo, Leonel Jose Vega-Ledesma, and Sulynnette Vega Ledesma. I need this for the Social Security program as the child has autism and mental disability, and since my wife is the biological mother and Legal Guardian, she needs to provide evidence for the program. I appreciate your help in resolving this issue. I tried calling but couldn't provide the itinerary number or flight confirmation number due to the deleted tickets. Feel free to reach me at [redacted] or via email. Thank you very much.

Dear Expedia Travel Team, I have a question that needs clarification. My husband and I have a credit of $1,[redacted].68 valid until April 30, [redacted]. Regrettably, my husband, András Berczelly, passed away in December [redacted]. I am interested in utilizing this credit next year, booking a flight, and transferring the ticket to another person. Is it possible to transfer this credit to my account? I have an existing expedia account under my email address: [redacted] Your assistance in this matter is greatly appreciated to prevent the loss of this significant credit. Thank you for your help, Szilvia Elmini

I received a notification from United Airlines this morning instructing me to check-in for my flight with confirmation code FQSGH1 from Newark. Surprisingly, I do not have any bookings with United. Upon contacting United, they informed me that the reservation was made through Expedia and could not provide further details, although they mentioned that my phone number was linked to this booking. Unfortunately, I am unable to reach Expedia without the Expedia confirmation number or the last 4 digits of the credit card used. I have checked all my credit cards and found no related charges. It seems that my phone number got mistakenly associated with this reservation. I would appreciate guidance on how to resolve this issue. Thank you, M. Armshaw

Hello, I wanted to inform you that we have a car rental booked through Expedia for our upcoming trip to Jamaica from February 14th to 21st, [redacted]. Recently, Swoop notified us of some changes to our flight times to and from Kingston, Jamaica. Our flight is now scheduled to land at 12:25 pm on the 14th and depart at 1:25 pm on the 21st. Due to these adjustments, we will need the car around 1:30 pm on the 14th and plan to return it by mid-morning on the 21st. Could you kindly confirm if these new times are acceptable for our booking? Thank you and happy holidays, N. Pengelley

I made a reservation at Ascot Suites in Morro Bay, CA starting on December 31 for four days. I need to push the booking back by one day but I can't locate it in my account. It might be under either of these two email addresses which I can no longer access: [redacted] [redacted] Due to not having access to the booking details, including the reservation number, I'm unable to speak to a live person to make the change. The phone system requires the reservation number to connect me to a representative.

I was on a flight from Vancouver to Chicago but had to disembark due to water issues, causing me to miss my connecting flights to Chicago and Milwaukee on Dec.21, [redacted]. I requested my suitcase, which was supposed to be removed from the initial flight as I had to cancel my trip. However, despite being informed that it was in the domestic section, I couldn't locate it after a thorough search. My suitcase contains vital items like prescriptions, hearing aids, and glasses. I urgently need these essentials to be delivered to me. You can find my contact number and address in Langley on the suitcase handle. Please ensure prompt delivery of my suitcase.

As a Front Desk Representative at LaQuinta Inn & Suites in St. Albans, VT, I'm reaching out regarding an issue that needs to be addressed. There are inaccuracies on various booking sites, including Expedia, showcasing King Suites/Apartments that are currently unavailable at our location. This has caused problems for guests during check-in, as we only have one handicap accessible room available at the moment. The non-handicap rooms are undergoing renovations with no confirmed re-entry date. Kindly remove these unavailable room types from your listings temporarily. You can contact me via email at [redacted] or reach out to our General Manager, Shawna Stetson, at [redacted] to prevent any further inconvenience. Thank you for your attention to this matter.

I booked the last available Derlon Suite for two people at Derlon Hotel Maastricht for one night, checking in on December 27th and out on December 28th. I paid €[redacted].99 through ABN/AMRO bank's iDeal, but encountered a white error page after the payment. The payment was processed by 'Worldline'. Unfortunately, I did not receive any confirmation email, and without an Expedia account or app, I am unable to verify my booking status. I hope to resolve this issue promptly as I want to secure my hotel reservation.

I need assistance canceling my hotel reservation in Riyadh, Saudi Arabia that I made several weeks ago. The booking allows for free cancellation until January 7, [redacted], but I am experiencing difficulties canceling it online. When attempting to cancel electronically, I encounter issues. Even trying to contact the customer service hotline, I face challenges. The system seems unable to locate my reservation when I input my confirmation number or phone number. After multiple tries, I am unable to speak to an agent due to ongoing "system issues." I have been attempting to resolve this for several days. My confirmation number is [redacted][redacted]. I require assistance canceling this reservation before January 7, [redacted]. Sincerely, Alex

I made a reservation at the One Puerto Vallarta Aeropuerto hotel for December 23, [redacted], for one night, but I experienced severe weather conditions in Vancouver, British Columbia, Canada, resulting in flight cancellations to Puerto Vallarta. Due to this unavoidable situation, I had to cancel my booking through the online system. Despite explaining the circumstances and cancelling through the Virtual Texting system, I was informed there would be a US $[redacted].52 charge. I kindly request that this fee be waived as the cancellation was beyond my control. I appreciate your understanding and look forward to your response. - Wayne L.