Expedia Customer Service Issues

I have been struggling for about 8 hours attempting to book a flight using my airline credit online. After canceling my original booking based on agent advice, I am now facing numerous restrictions and policies regarding my credit usage. Trying to use my credit online has been unsuccessful as it leads to higher fares compared to what is available on the website for regular customers. When searching for the same fare class (premium economy K) on Expedia and submitting my travel details, the options provided to me have not been feasible due to incorrect fare classes, full flights, or discrepancies with the credit expiration date. The alternative options provided have been priced significantly higher, causing frustration. Despite promises from an agent to resolve this efficiently over the phone, the process has been time-consuming and ineffective. In addition, receiving an email denying a ticket refund was unnecessary, as my primary concern is finding a suitable booking using my credit. Requesting a phone call for assistance, a refund, or access to a more customer-oriented booking system to streamline the process and avoid further chat interactions. The current online method is inadequate for resolving this issue.

I encountered a serious issue at the airport when I couldn't board my flight due to changes not being applied by the travel agent to my Qatar Airways booking after I made them before departing from Taiwan. I spent over 2 hours on the phone with an Expedia representative who is currently in Taiwan, while I am stranded in South Africa. This mishap led me to spend more than R12000 on a new ticket. I urgently need a refund because this error potentially jeopardizes my student visa's validity for a one-day entry by 15/09/[redacted]. The lack of assistance from the provided numbers and the unresponsive chatbox during this situation is unacceptable. I found myself in a distressing situation, even spending a night at the airport amidst these complications. It's imperative for me to receive immediate help.

I have booked an apartment in Recife, Pernambuco, Brazil, with a check-in date of September 17 and a check-out date of September 22. The reservation was made on September 14. I reached out to the host via email for details about the floor number, apartment number, and key location, but did not receive a response. After numerous unsuccessful phone calls, we contacted the host via WhatsApp, only to be informed that the apartment was unavailable. I requested a refund or alternative accommodation from customer service at HomeAway, but was told they could not assist with either. I kindly ask Expedia to reverse the charge or help me find alternative accommodation for these dates.

I am still waiting to hear if TAP Portugal waived the penalty for rescheduling my two tickets before April [redacted]. I was supposed to receive a response weeks ago but have not heard anything. I am unable to reach a customer service representative. I need the penalty waived so I can use my credits for a future trip. I have tried contacting TAP Portugal multiple times but have not had any luck. My itinerary number is #[redacted][redacted] for Juanita T. and Aliya R. traveling from Chicago to London and back on July 19-28, [redacted]. I have reached out through calls, emails, and even reported to the BBB. I can be reached at [redacted] or [redacted]. There should be a record of my numerous attempts to resolve this issue.

Dear Sir or Madam, I wanted to bring to your attention an issue I encountered with my return flight from Antalya to Dresden. My travel plans, under the reservation number: [redacted], booking code T397HD, were modified without any notification on my end. The updated itinerary indicated taking the Lufthansa [redacted] flight from Dresden to Frankfurt, which, in reality, did not operate on September 14. I received no communication via email or mobile regarding this change. After much inquiry at Frankfurt Airport, I was informed that I was supposed to take a train journey to Dresden instead. This train option was not displayed on Expedia (the original booking platform) or by Lufthansa (no direct connection to Dresden). Unfortunately, due to its proximity to the initial flight and potential delays, I missed the train by approximately half an hour. Subsequently, I had to incur additional expenses of €83.90 for a self-booked train journey to Dresden. I can provide the necessary proof of these costs upon your request. While the lengthy wait time cannot be altered, I would appreciate being reimbursed for the extra expenses. Best regards, Julia Rennert

I attempted to rent a car through Travelocity/Expedia on Saturday, September 17th. Unfortunately, I did not receive a confirmation for my booking. Upon checking my credit card statement, I noticed two pending charges from Expedia. I need these charges cancelled immediately, as I have not received any confirmation or email, even after checking my spam folder. I find it frustrating that the charges went through but the transaction did not. I am unable to speak to a representative as I do not have a booking number. My credit card company cannot assist with pending charges. I urgently need assistance with this matter. Thank you. M.R. Cameron

Our American Airlines flight from Dallas to New Orleans on September 1st, [redacted], got cancelled. Initially, American Airlines mentioned I would receive a refund in 7-10 business days, but I haven't received it yet. They redirected me to Expedia since I bought the tickets through you. There were a total of six passengers. Subject: Expedia Flight Purchase Confirmation - New Orleans, LA, United States (MSY-Louis Armstrong New Orleans International) - Thu, Sep 1 - (Itinerary #[redacted][redacted]) I attempted to contact your customer service line but was unable to get the required assistance. Since it's a previous booking, the automated system couldn't locate my details or connect me to a representative. I would appreciate your help with this matter. Thank you, Tanya B.

This morning, I was informed that I need to quarantine for 5 days due to exposure to Covid. My reservation through Expedia was made on September 21, [redacted], at 1:04PM at the Aloft Hotel in Briar Creek, Raleigh, NC for a stay scheduled for 9/22 to 9/23. Despite multiple attempts, I have been unable to cancel my booking. When contacting Expedia's customer service numbers and entering my Itinerary Number ([redacted]65), I encountered difficulties with the automated system. This situation goes against the CDC guidelines for Covid exposure, and I do not plan to travel to Raleigh. I will dispute any charges incurred due to this situation and am dissatisfied with the customer service provided by Expedia. I had expectations based on Expedia's high ranking with the Better Business Bureau, but I am disappointed and will not use this company for future bookings.

On August 17, [redacted], I tried to book a room at Orangewood Inn and Suites in Austin, TX for September 22, [redacted]. Unfortunately, I mistakenly booked it for the wrong date. The itinerary number is [redacted][redacted]. I promptly called to explain my error but was informed that only the hotel could approve any changes. I then contacted Orangewood at [redacted] and spoke with manager F. who agreed to the modification if the booking agent called. I made a new reservation for the correct date and provided all details to another staff member for cancellation approval. We were charged $99.05 on Visa ending in [redacted] and are awaiting a refund. When I spoke to Frank this morning, he mentioned the funds were held in a temporary virtual card, which I found confusing. Can you please contact Frank at Orangewood Suites to assist with resolving this issue?

I wanted to adjust the first day of my three-day hotel stay, but it seems the system treats this as cancelling and rebooking the reservation rather than changing it. This process can lead to the room no longer being available. The system cancels and rebooks instead of modifying the reservation, making it difficult to adjust reservations after they have been made if the rooms have been taken. It is frustrating that even if the person requesting the change currently occupies one of the rooms, they may not be able to retain the same room they booked initially.

I need to cancel my trip from San Diego to Chicago. My flight itinerary number is [redacted][redacted]. The phone line does not recognize it, and my attempts to call in were unsuccessful. The credit card provided ending in [redacted] was not recognized as well. Consequently, I flew to Milwaukee instead and booked a new trip with a different credit card online, keeping the dates the same. I am looking to receive an email confirming the cancellation of the Chicago trip and detailing the credit amount. Could you kindly provide instructions on how to apply the credit as I have trouble finding it on the website again? Thank you for your assistance. - P.

I am reaching out regarding an Expedia itinerary with the number [redacted][redacted]. My daughter made a booking with Expedia and now needs to make changes to the reservation, specifically replacing the second person named on the booking. Despite there being enough time to modify the booking by updating the names for the Singapore Airlines tickets with just an administrative fee, she was informed by a representative that this cannot be done. Additionally, she was told that if she decides to cancel and re-book, she will not receive a refund but a credit that would go to the second person listed on the reservation, even though she paid for the entire booking with her own card. This situation seems to contradict the regulations concerning Anti Money Laundering. Given my background in travel and banking, I am disappointed by the customer service and handling of this case. Originally, the holiday was planned for my daughter and her boyfriend, who is no longer in the picture, and now her female friend wishes to take his place. We are willing to pay the admin fee required to change the name on the airline tickets and kindly request prompt assistance to address this matter. Thank you.

I made a return flight booking on Expedia but did not receive a confirmation email. I later found out that both JetBlue and American Airlines had charged my card for the trip, involving both airlines. After the cancellation of my outbound flight yesterday, I received a refund from JetBlue. However, American Airlines refuses to refund me for the return flight, even though it was booked through Expedia as one trip, not separately through the airlines. Contacting Expedia has been impossible as the phone line continuously disconnects with technical issues. The online chat requires a confirmation number, which I do not have. American Airlines only offers me the option to change my flight for free to a random future date, which is not convenient as there are no further changes allowed on my economy ticket. I appreciate any assistance, but due to the lack of support from Expedia, I will never use their services again.

I made a reservation through Expedia for a three-night stay at Ramada Inn & Suites in [redacted] Mile House, BC. Both my husband and I did not receive an email with our itinerary, despite asking the hotel for one as well. Upon check-out, we were given a receipt for $[redacted].00 CAD. However, our Visa bill shows a charge of $[redacted].44 for three nights, well over the quoted price of $[redacted] per night on Expedia (totaling $[redacted].64 with taxes). I contacted the hotel, and they only have a record of a one-night booking for which we paid $[redacted].00. I am confused about the extra charges on our Visa bill and would like clarification on how many nights we were charged for by both Expedia and the hotel. I am unable to proceed without the itinerary number, and I did not receive any emails regarding the booking, even though my email address is on my profile. The reservation was made under the name Brad Guntrip.

I had made a room reservation at Candlewood Suites in Mountville, Pennsylvania, through expedia.com for September 25. Upon arriving with my husband and our rescue German Shepherd, we faced an issue with the lobby floor being too slippery for our dog to walk on. The receptionist kindly moved us to a first-floor room, which required us to use the back door. Despite our efforts and treats, our dog refused to enter the building, leading us to cancel our reservation without staying. Afterwards, we were charged $[redacted].79 for the room. Candlewood advised us to contact Expedia regarding the matter. I would like the charge removed, and I can be reached at [redacted]. My name is Barbara Abel.

I have been attempting to get in touch with a live agent to discuss a recent bill. I had to cancel my reservation at a Bonita Springs, Florida hotel due to a hurricane. The hotel informed me that they might have to close if they lost power, and guests would need to find other accommodations. Since I had nowhere else to go, they let me cancel but explained I had to do it through Expedia for a refund. Although the hotel approved the cancellation and refund, I have been unable to reach anyone at Expedia. I am writing this message two days after the incident seeking assistance. Please contact me at telephone number [redacted]. - Maureen Boylan

I am Johnna M. I made a direct booking for a hotel stay at Marriott Philadelphia Airport for September 26th check out on September 27th. The email I received confirmed the reservation but later said it was cancelled without notice to the hotel. Despite contacting the hotel, I was charged the full amount. I expect a full refund of $[redacted].94 as I booked directly through your site and did not receive proper cancellation details. You can reach me at [redacted] or [redacted].

Subject: Urgent: Double Booking Issue I am writing regarding a crucial issue with my bookings, leading to a double reservation due to a technical glitch on your website during payment. The repeated attempts resulted in two bookings for the same car at the same time and location. Despite my efforts over the past week to resolve this through Sixt and Expedia, I have faced difficulties. The booking references in question are: - [redacted][redacted] - [redacted][redacted] With my upcoming trip for my father's and sister's funerals, this situation is causing me significant distress. Expedia indicated a $[redacted] fee to rectify this mistake. I urge you to promptly cancel one of the duplicate reservations without imposing any charges. If unresolved, regrettably, I may need to dispute both charges with my credit card company. For reference, the case number is S#[redacted]32. Given the urgency of my situation, I kindly request a swift resolution within the next 72 hours. Thank you for your attention to this matter. Best regards, F. R.

On 9/30, my family and I were supposed to fly out on our family trip. We received an update that our flight time had changed with Spirit Airlines. As this was my first time flying with them, I decided to call their customer service to confirm all the details. The representative informed me that the flight had been delayed due to weather conditions. However, upon our arrival at the airport to check in our bags, we were surprised to find out that Spirit had closed and canceled all flights without prior notice. Despite waiting for hours on the phone the following day, I was unable to book another flight with them. Consequently, I had to cancel and seek refunds for the entire package deal I had booked through Expedia. Additionally, we were supposed to return with another airline, Frontier, on Monday, but due to the circumstances, I missed that flight as well. Now, I am in need of assistance to rearrange my travel plans.

I recently made a reservation on Expedia for a hotel in London called Tudor Court. I tried to contact the hotel to ask if they have assistance for carrying luggage up the stairs due to my disability. I also inquired about the floor I have been assigned, as I have mobility issues and use a cane. Unfortunately, I did not receive a response from the hotel regarding these concerns. I booked the hotel when it was listed as a four-star, but it is now categorized as a three-star. I feel misled and would like either proper accommodations or a refund since the hotel was not as advertised when I made the reservation. I understand their policy on refunds, but the situation has left me worried about my stay. Thank you for addressing this promptly.