My name is Rodney Wheeler. I recently rented a car in San Jose del Cabo on the **th of...

GetHuman-rodwheel's November 2021的Europcar出现{0}过充/奇怪收费问题

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My name is Rodney Wheeler. I recently rented a car in San Jose del Cabo on the **th of October for ** days (contract number P*****). On the **st of October we were informed by the Casa Del Mar resort that our reservation for three weeks, starting on Saturday October **th, had been cancelled. We were fortunate that the timeshare, Coral Baja, where we were staying at might be able to extend our stay for at least seven days and we would know for sure on Friday October **rd. Coral Baja extended us until November *nd. We worked on getting flights while waiting to see if Casa Del Mar would find us replacement lodging for the last two weeks and on Wednesday October **th they informed us the had no replacement. So, on Thursday the **th we rebooked our flights home and I called Europcar at the San Jose Del Cabo Airport location and informed them I would be bringing the car back on November *nd. The person I talked to told me they would be sending me a new contract but it was never sent so I didn’t receive the new contract. When I returned the car I told them the circumstances and was told there might be a penalty. I told them there shouldn’t be a penalty since I had called and informed them of my early return and that they had not followed through with a new revised contract. When I reviewed my credit card statement, I noticed I only received **% of the amount that should have been refunded. * I have since learned, Europcar has a policy that you have to inform Europcar * days after the start of the rental that you would be returning the car early. At day * of the rental, I had no idea when I would be returning the car and where I would be staying for how long. * I believe Europcar owes me the remainder of the refund of $***.** since I informed them immediately as soon as we knew when our stay was ending, and no revised contract was sent. **Thanks in advance for a quick response.

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Reported by GetHuman-rodwheel
Nov 21st, 2021 - 6 months ago
Not resolved


Nov 21st, 2021 11:45pm
Nov 24th, 2021 1:35am
Nov 26th, 2021 3:38pm