I placed order on Etsy on ******* (order* **********). Estimated delivery was ******. D...

GetHuman-minalda's来自June 2022的Etsy的{0}客户服务问题

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The issue in GetHuman-minalda's own words
I was trying to get my money back ... I placed order on Etsy on ******* (order* **********). Estimated delivery was ******. Dpd courier service attempted delivery on *** and *** both times no one was home unfortunately. No text notification was received by Dpd and no calling card was left by driver. I did not see emails until ***. I tried to rearrange delivery but I was informed that items were returned back to seller. I contacted seller via Etsy help request and asked them to arrange another delivery. They have not been helpful. I have asked for refund but seller has said they have tried to deliver goods so they will not refund. I do not know where my goods are . I have paid for them in full. have tried to contact Dpd they suggested I contact seller*Can you help me to get refund please*I
I would like my money refunded now. For an order placed on **** it is now ****.
I expected courier company to send a text notification ** hours prior to delivering my items. No text was received. Previously sellers on Etsy have ensured delivery company sends texts as well as emails to notify me to expect delivery.
I have contacted the seller multiple times via Etsy messaging platform requesting either to re deliver my goods or to refund the money. *They keep saying they will arrange re delivery but have not updated me with another delivery details.
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Etsy

Arrange refund because my order was not re delivered
客户服务问题
Reported by GetHuman-minalda
Jun 19th, 2022 - 2 months ago
Not resolved
到目前为止,已有21个客户看到
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GetHuman-minalda开始处理此问题
Jun 19th 6:55am
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Jun 21st 3:10am
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Jun 22nd 4:52am
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Jun 24th 3:40am
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Jun 24th 3:41am
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Jun 24th 3:41am
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Jun 24th 3:45am
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Jun 24th 3:46am
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Jun 24th 3:47am
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Jun 24th 3:57am
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Jun 24th 3:58am
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Jun 24th 5:49am

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