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The issue in GetHuman7486035's own words
Computer crashed . Ran diagnostics. Gave me an error code that I can’t find now, but said something like hard drive issue, no replacement parts . Call Dell for other options. Service tag is J*DXVB* I think. Inspiron ** **** series about * years old. *Thought I was going to be called. Said wait time approximately ** minutes. Been ** minutes. Maybe I left something out. Glad I am not sitting on hold
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