My Dell Inspiron **** is running Win **, service tag *JV*NF*.*I have a little problem t...

GetHuman7425411's来自May 2022的Dell - Tech Support的{0}客户服务问题

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My Dell Inspiron **** is running Win **, service tag *JV*NF*.*I have a little problem that started about * weeks ago after I installed Windows and driver updates.*When I first turn it on, it boots up normally and then asks for a pin number. If I am busy and do nothing, the screen goes dark after a minute or two but the power remains on. When I am ready to use it, I move the mouse or use the keyboard to start it like I used to. But now nothing happens. I can do nothing to make it start. I then turn the power off and then on at the power strip and it reboots. Then I enter the pin when asked and all is fine. After I finish my work, I can place it in Sleep mode and Wake it whenever I need it. This part works fine.*I have recently updated Windows, drivers and BIOS again, but no help.**Any ideas how to fix my problem? Stan

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Dell - Tech Support

Reported by GetHuman7425411
May 9th, 2022 - 2 months ago
Not resolved


May 9th 4:05pm
May 11th 10:39am