I have a Dell model ****, delivered last week. The first attempt using 'replace my PC...

GetHuman5512731's来自December 2020的Dell - Tech Support的{0}客户服务问题

帮助解决我的Dell - Tech Support问题
The issue in GetHuman5512731's own words
I have a Dell model ****, delivered last week. The first attempt using 'replace my PC' failed but a second try seemed to be OK, however next day when I switched on the system was in a loop and I rang for technical support. I spoke to a lady with an accent that I had great difficulty in understanding, so eventually arranged to speak to her when my partner arrived, so that she could listen in. She did not ring back and there has been no further contact. Later the same day I received a call from an American who, I think, was based in the Phillipines. This had no result so I followed the instruction to reset Windows, but in the process, most of my programs were lost. Despite assurances, no one has called back so I am stuck with what at the moment is junk. Can I please get advice from a British engineer. D Hinton

GetHuman5512731 did not yet indicate what Dell - Tech Support should do to make this right.

I am a new customer, appreciative of the Dell supplied software, but would have benefited from talking to an experienced computer engineer. I finally went to the local computer shop and had the PC fixed at my expense.
How GetHuman5512731 fixed the problem

We are waiting for GetHuman5512731 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Dell - Tech Support customer problems.
Do you have a customer issue as well?
We can help you get Dell - Tech Support's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
也有Dell - Tech Support个问题?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Dell - Tech Support

Reported by GetHuman5512731
Dec 2nd, 2020 - 2 years ago
Items needed


Dec 2nd, 2020 9:41am
Dec 5th, 2020 4:49pm