We have a brand new Dell XPS ** **** with a Windows ** problem. Since the laptop comes...

GetHuman5184134's来自August 2020的Dell - Tech Support的{0}客户服务问题

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We have a brand new Dell XPS ** **** with a Windows ** problem. Since the laptop comes with Windows **, you're obliged to fix it. **The problem is that Windows ** v****, which is installed on the computer, substitutes a Microsoft IPP Driver for the Canon Pro **** Driver. I've been on two chats with your service agents who insisted that it was a Canon problem, but it's not. Windows ** v**** has a known problem with printer installation, not just Canon printers. I have three other Windows ** computers, all Dell, that are v**** and they don't have the problem.**I've done my best to find a solution but have found none. Please note that as a long term Dell customer I will not accept that you're not going to take care of this problem for an answer.

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Dell - Tech Support

Reported by GetHuman5184134
Aug 21st, 2020 - 2 years ago
Not resolved


Aug 21st, 2020 12:03am