Hi,**I’ve previously had a problem with a package that was supposed to be delivered bef...

GetHuman7156760's来自February 2022的DHGate.com的{0}客户服务问题

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GetHuman7156760's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman7156760 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman7156760 can let us know if they help or not.
Before contacting them, items GetHuman7156760 may need:
帐户名称,帐户地址,帐户电子邮件和订单号
The issue in GetHuman7156760's own words
Hi,**I’ve previously had a problem with a package that was supposed to be delivered before my birthday, It was an order of black sail * *’s shoes (order ***********) (Shipping *: LY*********CN) (name: Steph Akinsiku) (Address: ** Wakeman avenue APT B* Newark, NJ) The problem is that my shoes say they were delivered and they are not in my mailbox or outside my door. I tried to contact the seller but he keeps giving me the same responses telling me it was delivered and saying I should check my post office when it isn’t there. He’s also sending “proof” of the delivery which is literally a sheet with my address on it and It doesn’t prove it was delivered. My seller refuses to take responsibility for the false delivery of my package and does not want to give me my $** back, overall this has been a frustrating experience and it is my first time shopping on dhgate as well. I’ve been trying to get in touch with dhgate for so long because I would like my refund. Thank you so much.*I did not receive my package, and the seller refuses to give me a full refund and is insisting on a $* refund which is not even close to what I paid.*Refund or resending of the package. (Preferably a refund so that this mistake does not happen with the same seller again)*This is my first time shopping on dhgate and It is not a very pleasant experience.*I’ve checked my mailbox, post office and outside my area for my package and it is nowhere to be found.

GetHuman7156760 did not yet indicate what DHGate.com should do to make this right.

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DHGate.com

客户服务问题
Reported by GetHuman7156760
Feb 25th, 2022 - 7 months ago
Not resolved
到目前为止,已有12个客户看到
与其他431人类似的问题
0个客户关注此

Timeline

GetHuman7156760开始处理此问题
Feb 25th 8:46pm

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