Hi,**I’ve previously had a problem with a package that was supposed to be delivered bef...

GetHuman7156760's来自February 2022的DHGate.com的{0}客户服务问题

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The issue in GetHuman7156760's own words
Hi,**I’ve previously had a problem with a package that was supposed to be delivered before my birthday, It was an order of black sail * *’s shoes (order ***********) (Shipping *: LY*********CN) (name: Steph Akinsiku) (Address: ** Wakeman avenue APT B* Newark, NJ) The problem is that my shoes say they were delivered and they are not in my mailbox or outside my door. I tried to contact the seller but he keeps giving me the same responses telling me it was delivered and saying I should check my post office when it isn’t there. He’s also sending “proof” of the delivery which is literally a sheet with my address on it and It doesn’t prove it was delivered. My seller refuses to take responsibility for the false delivery of my package and does not want to give me my $** back, overall this has been a frustrating experience and it is my first time shopping on dhgate as well. I’ve been trying to get in touch with dhgate for so long because I would like my refund. Thank you so much.*I did not receive my package, and the seller refuses to give me a full refund and is insisting on a $* refund which is not even close to what I paid.*Refund or resending of the package. (Preferably a refund so that this mistake does not happen with the same seller again)*This is my first time shopping on dhgate and It is not a very pleasant experience.*I’ve checked my mailbox, post office and outside my area for my package and it is nowhere to be found.

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Reported by GetHuman7156760
Feb 25th, 2022 - 7 months ago
Not resolved


Feb 25th 8:46pm