Cox wants payment but I have issues about these bills and I haven't been able to reach...

GetHuman5212020's来自August 2020的Cox Communications的{0}客户服务问题

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The issue in GetHuman5212020's own words
Cox wants payment but I have issues about these bills and I haven't been able to reach anyone there despite *many calls. I can't wait for ** or ** minutes. Now this matter is urgent. For at least three weeks I had no workable phone service and endless problems with cox email. Cox had technicians here three times and they were unable to resolve the issue. Two neighbors were having the same problems. At the very least I wanted money taken off my bill for non service. Two weeks ago I reached a Cox respresentative on the weekend who took $*** off my bill. Then I got a phone call saying I had to pay a certain amount immediately which I did. It turns out it was exactly the amount your own representative had just returned to me. Now the *icon for Cox has disappeared from my computer causing me to miss two important zoom calls and unable to view my cox email. I want to speak with someone about removing the Stars channels from the movie package I have. Also, when people call and leave messages I am not only not receiving them, a *strange woman's voice answers and they don't show up for days. What on earth is happening with Cox? I wish to resolve this money owed but I want you to deduct money for all the nonsense and non service I've been through. Please respond asap as you've threatened me with turning off my service.

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Cox Communications

Reported by GetHuman5212020
Aug 29th, 2020 - a year ago
Not resolved


Aug 29th, 2020 9:52pm