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Before contacting them, items GetHuman3656536 may need:
帐号名称，帐号电子邮件，帐号，帐号PIN，帐号电话和帐号服务地址
The issue in GetHuman3656536's own words
There are several charges for nearly one gigabyte of data use between *:** and * AM. The person with that phone is always asleep at that time, on wifi and the phone is plugged in.
GetHuman3656536 did not yet indicate what Cox Communications should do to make this right.
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How GetHuman3656536 fixed the problem
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