Comcast Customer Service Issues

Archive 45

The following are issues that customers reported to GetHuman about Comcast customer service, archive #45. It includes a selection of 20 issue(s) reported April 10, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am requesting to escalate my concern to a supervisor urgently. I have encountered difficulties resolving a simple issue which has led me to multiple agents. Although the agents have been polite, once they assure me of resolving my problem, the call goes silent. I fell victim to a scam impersonating Amazon on Feb. 17, resulting in a substantial loss that I am currently addressing across my accounts and laptop. The financial loss is troubling, yet the loss of trust from my husband and daughter weighs heavily on me. Their harsh words, spoken in the heat of the moment, deeply affect me. I avoid conflict and become physically unwell under stress, causing significant weight loss since Feb. 17. Thankfully, my doctor is closely monitoring the situation and assures me of my physical well-being. I apologize for the lengthy message, but the waiting time and unresolved issue have necessitated this escalation. Kindly have a supervisor contact me promptly to assist in this matter. Thank you for your compassion and understanding. Linette Y. [redacted] [redacted] N Bayland Dr McCordsville, IN [redacted]
Reported by GetHuman-lyheal on शनिवार, १० अप्रैल २०२१, शाम ७:१७ बजे
I am a parent of twin autistic boys. Last May, they rented movies without my knowledge, resulting in a bill for over $[redacted]. I contacted a supervisor who promised to review the charges, but no adjustments were made. After another large bill in February, I was informed I needed parental codes on all TVs, not just the main one. Due to being on SSD, this additional cost is challenging for me. Despite assurances from multiple supervisors, my services were abruptly cut off in April. As a loyal customer of 25 years, I feel let down by the lack of resolution and empathy shown towards my situation. I followed the advice and applied parental codes to prevent further charges, yet my services were disconnected anyway. My sons, who rely on the internet for school, are now at a disadvantage because of this situation, which was not my doing. The repeated broken promises and unexpected bills have left me feeling devastated and frustrated.
Reported by GetHuman5947811 on रविवार, ११ अप्रैल २०२१, दोपहर ४:४६ बजे
On Thursday, April 8th, we set up a payment plan with Comcast. A payment of $[redacted] was made on the same day. Despite this, we still owe $[redacted].04 and agreed to make a payment on 4/17. We were told our services wouldn't be interrupted with this arrangement. However, while away for the weekend, our cable stopped working. Upon contacting Comcast at 9:30am on 4/11, a helpful representative assured us our services would be restored and waived the $18 reconnecting fee, as shown in our account app. Despite this, our services are still down, and subsequent calls to Comcast have been inconsistent. Now, we are asked to pay $[redacted] to restore services, even though earlier, the reconnecting fee was waived. Confusion arises as each representative provides different information. With only $88 in our bank account, we are unsure why the assistance provided earlier was suddenly revoked. We followed all instructions given to us but are now left without services and in need of clarification.
Reported by GetHuman5948753 on रविवार, ११ अप्रैल २०२१, रात ११:१४ बजे
For the past two months, I've been experiencing issues with sending and receiving emails consistently. I sought help from two Best Buy technicians, each attempting different solutions. However, upon returning home, the problem persisted. Restarting the modem-router did not improve the situation. Additionally, I've encountered difficulties changing some of my passwords. The discrepancy between the email function in-store and at home makes me suspect potential damage to the equipment outside my house. I kindly request assistance from a technician to assess the situation at my residence. Thank you for your attention to this matter.
Reported by GetHuman1781137 on मंगलवार, १३ अप्रैल २०२१, रात १०:३६ बजे
For the past two months, I've faced consistent issues with sending and receiving emails. Despite two separate visits from Best Buy Geek Squad technicians to work on my computer, the problem persists. Restarting the equipment hasn't helped, and I've been unable to change several passwords. The discrepancy between the email service working at Best Buy but not at home makes me suspicious that there may be an issue with the equipment outside my home. I kindly request for a technician to come to my house and investigate the matter further. Thank you for your assistance in resolving this issue.
Reported by GetHuman1781137 on मंगलवार, १३ अप्रैल २०२१, रात १०:४४ बजे
I am looking to speak with a representative in the United States. When I contact customer service, I am consistently directed to agents in foreign countries with strong accents and limited information. I am specifically inquiring about the automatic Bill Pay feature and the ability to select my own payment date. Despite assurances from numerous foreign agents that I will not incur late fees, I continue to be charged each billing cycle. I am seeking assistance from a knowledgeable representative based in the United States who can provide accurate information. The new phone system has been difficult to navigate and has resulted in frustrating conversations lasting hours with foreign agents who sympathize but cannot resolve the issue effectively.
Reported by GetHuman5957678 on मंगलवार, १३ अप्रैल २०२१, रात ११:२३ बजे
I previously had Xfinity until a week ago for $10 a month due to my EBT benefit. When I called to transfer my service to my new address, the agent said it was all set, but the call disconnected before the transfer was complete. Upon calling back, I was informed that my new address was not serviceable. The agent said they would request service for that address and someone would contact me in a couple of days. My account was put on hold, rendering my phone number inactive for calls. However, no one reached out to me as promised. Frustrated, I attempted to switch to AT&T for internet, only to find out that only Comcast/Xfinity services my area. I've been trying to contact a live agent ever since, but have been unsuccessful.
Reported by GetHuman5964549 on गुरूवार, १५ अप्रैल २०२१, शाम ५:४८ बजे
Comcast recently installed equipment in the telephone room at my office building. The room is very complex, and I am concerned about causing any issues due to the intricate system of wires and connections present. The building's security recommended against me touching anything in the room and suggested that only a competent technician should handle it. They have since locked the room again. Despite my efforts to explain the situation to multiple Comcast representatives, they continue to demand that I return the equipment or pay a fee. It has been frustrating trying to convey that I am unable to locate or uninstall the equipment myself. I am at a loss and believe Comcast should send a technician to remove their equipment and discontinue billing me.
Reported by GetHuman-dralanb on मंगलवार, २० अप्रैल २०२१, दोपहर ३:२७ बजे
I recently switched my cable company to Xfinity, but had to cancel due to moving to an area where their services are not available. I was charged an early termination fee of $90, which I believe I should be refunded since I had to move. During a call on 3/24/[redacted], I was assured by Monica from the Loyalty department that I would receive a refund for the fee. After following up on 4/20/[redacted], the representative I spoke to was unhelpful and insisted I owed the money. This experience has made me consider not using Xfinity/Comcast in the future. I hope this issue can be resolved promptly to my satisfaction. Thank you.
Reported by GetHuman5983217 on मंगलवार, २० अप्रैल २०२१, रात १०:१३ बजे
Subject: Urgent Issue with Comcast Service and Lack of Response Dear Comcast Corporation, I am writing to address a concerning experience I had with your company regarding Service Ticket Number [redacted]51 and Account Number [redacted][redacted]. In early March, my front yard was marked with orange lines and flags without any prior notice. After contacting JEA, I discovered that Comcast was responsible for this, although initially denying involvement. Subsequent efforts to resolve this matter have been met with poor communication and incomplete repairs. Despite promises from a representative named Sherry to rectify the situation, the sod placed was not done correctly and she has since stopped responding to my inquiries. I have had to take matters into my own hands to salvage my property, incurring additional expenses. Multiple attempts to reach out for assistance have been left unanswered, leaving me frustrated and seeking a resolution. Additionally, I am inquiring about any Comcast Xfinity senior discount plans as I am currently paying $[redacted].00 per month for services. Any clarification on this matter would be greatly appreciated. I am kindly requesting your intervention to address this issue promptly. Sincerely, Georgette J. [redacted] [redacted]
Reported by GetHuman-revashan on बुधवार, २१ अप्रैल २०२१, दोपहर ४:४० बजे
Regarding Comcast: I have spent a significant amount of time on the phone and at their local office. I currently use Xfinity for internet service, which is automatically charged to my credit card each month. I have been attempting to get cell service from them, but every time I try to place the order, I receive an error message saying, "Oops, something has gone wrong. Try again later." Initially, they suspected a credit issue, but after connecting the agent with the AMEX representative, it was clarified that this was not the case. Despite multiple attempts, the same message appeared with different credit cards. After many hours, both from my end and the local support team, they stated that they had never encountered this issue before and were uncertain how to resolve it. Additionally, the AMEX representative mentioned that it could be a problem with their credit card processor. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-ericblum on गुरूवार, २२ अप्रैल २०२१, दोपहर ३:०४ बजे
I recently had residential service installed about 5 or 6 days ago, but unfortunately, the phone connected to it is not working. When I set up the service, I emphasized that the phone number is crucial for my business of 32 years, and I was assured it would not change. Despite customer service promising to resolve the issue within 24 hours, it has been 48 hours, and the problem persists. Additionally, I only wanted basic cable without movie channels and a landline, not internet service, as I already have it in my office. My previous monthly bill with another provider was $[redacted].00, but now with Xfinity, it is $[redacted].00 for what seems to be basic cable and a landline without movie channels. Given the importance of the phone line for my disabled brother and my business, I urgently need this matter addressed. If these issues are not resolved as promised, I will have to cancel my Xfinity service. Please contact me at [redacted]. Thank you, T. Adkins.
Reported by GetHuman5991734 on शुक्रवार, २३ अप्रैल २०२१, सुबह ५:२० बजे
Regarding the ongoing issues with my Xfinity account: I have been in contact with numerous Xfinity representatives, but the problem persists. When I first signed up, I received the Blast internet and a Flex box. Recently, I attempted to add channels as prompted on my TV and encountered errors. Despite contacting customer service to rectify the billing issue, my account details still show the incorrect equipment. In a recent attempt to update my plan for the choice channels, I mistakenly received another gateway instead of the required box. Despite multiple calls and chats, the situation remains unresolved. Due to personal challenges with my car in the shop and my mother in hospice, the added stress of billing errors is excessive. I am unwilling to pay $[redacted] for services I am not receiving. If my account cannot be corrected, I will seek services elsewhere.
Reported by GetHuman-mrtkoto on शुक्रवार, २३ अप्रैल २०२१, दोपहर १०:२१ बजे
I scheduled a Comcast service tech to arrive between 3:00PM and 5:00PM today, but at 5:05PM, the tech called to inform me he would be 40 minutes late. I contacted Comcast to claim the $20 late arrival guarantee, but the representative I spoke with had difficulty communicating in English and was unhelpful. She only offered to re-schedule the appointment, which was not what I was looking for. I wanted Comcast to honor their guarantee, but unfortunately, she was not able to assist me with that.
Reported by GetHuman5997233 on शनिवार, २४ अप्रैल २०२१, रात ९:०६ बजे
I've encountered difficulties switching from my old i7 phone to the new i12 model received by USPS. Despite hours spent backing up and initiating the transfer, both phones abruptly stopped working. Upon contacting customer service, I was redirected to a place requiring me to purchase minutes for calls. After finally reaching mobile tech support, I waited extensively as they worked on a fix. The technician, Marvin, mentioned a call back for 5:00 am, but I have not received it. My attempts to speak with a live representative through customer service have been futile, even after purchasing a calling card. Despite being up to date with payments, I have been disconnected from Xfin Mobile. I am currently quite frustrated with the situation.
Reported by GetHuman5998651 on रविवार, २५ अप्रैल २०२१, दोपहर १:५८ बजे
I have Frontier service but decided to try Comcast for 3 days. I did not cancel Frontier because I just wanted to test Comcast's TV and internet during their 30-day trial period. The installer, Jeff Suprenant, confirmed this information. However, the service from Comcast was a nightmare for the entire 3 days. They even changed my phone number without permission. After the terrible experience, I had everything uninstalled. Now, they have sent me a bill for installation and other charges totaling $[redacted].67. I refuse to pay this bill as they provided false information and messed up all my services. Their technician insisted I return their equipment myself to avoid additional charges as he couldn't do it himself. In my opinion, Comcast is the worst company I have ever had to deal with.
Reported by GetHuman5959004 on रविवार, २५ अप्रैल २०२१, दोपहर ४:४७ बजे
Dear Customer Service, I have been a loyal customer with Comcast since [redacted] and have always been pleased with our relationship. Recently, I discovered that I have been paying rent on obsolete equipment for the past four years due to a lack of monitoring on our account. When a technician came to install new equipment, they did not take the old items with them, leading to unnecessary charges. One of your colleagues promised me a $[redacted] compensation check for the oversight, but after not receiving it as expected, I was informed that Comcast does not issue compensation for more than three months. This has left me feeling frustrated and disappointed after being a loyal customer for so many years. I kindly request that you investigate this matter and uphold the commitment made to me by your colleague. I value our long-standing relationship and hope to continue being a loyal Comcast customer. Thank you for your attention to this issue. Sincerely, Al
Reported by GetHuman6002653 on सोमवार, २६ अप्रैल २०२१, शाम ६:३० बजे
We are residents of [redacted] Smyth Road in Hooksett, NH, and experienced a Comcast service outage Saturday night. Despite being assured a technician would bring a 4K replacement box on Monday, he did not have one available. We were advised to request a new box to be mailed to us or pick one up at a store. We kindly request that a new 4K box be sent to our address as soon as possible. Thank you.
Reported by GetHuman-pearlbr on मंगलवार, २७ अप्रैल २०२१, दोपहर ११:४५ बजे
Subject: Assistance Needed with Internet Service Issues To Comcast, I am writing to address the ongoing issues with our high-speed internet service that we ordered in October [redacted] under Acct #[redacted][redacted]. Despite being charged for this service, it has never functioned properly. Our intention was to set up this service for our home office during the nonessential worker shutdown, but unfortunately, it has not been operational. During the last technician visit, it was suggested that the cable should be run to the back office directly, which was not completed. This is crucial for us to have the high-speed internet where we need it. We have been diligently paying for a service we are not receiving, and we would like a resolution without escalating the matter. We are requesting assistance in either fixing the service as intended or releasing us from the contract and issuing a refund promptly. As CEO of Opt-In Solutions Corporation, I urge your prompt attention to this matter to avoid further escalation. Sincerely, John S. Opt-In Solutions Corporation CEO Acct #[redacted][redacted] Phone: [redacted] ext. [redacted] Mobile: [redacted]
Reported by GetHuman6011510 on बुधवार, २८ अप्रैल २०२१, रात ११:०६ बजे
My mother recently received all the equipment necessary for setting up WIFI at her assisted living apartment. Despite the assurance that the setup would be easy, no one in her vicinity has been able to assist her. The Xfinity app is also proving to be uncooperative, repeatedly displaying the error message "Sorry, That didn't go as planned" whenever she tries to log in. I've exhausted all attempts to reach out for assistance, including using the live chat feature which unfortunately connected me with a bot instead of a live person who could provide guidance. It is crucial for someone to visit her home and help with the setup, as she has been paying for the service for three months without being able to utilize it.
Reported by GetHuman6017262 on शुक्रवार, ३० अप्रैल २०२१, दोपहर ४:४१ बजे

Help me with my Comcast issue

Need to call Comcast?

If you need to call Comcast customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Comcast
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!