I qualified for the EBB program in August of ****. I had CenturyLink internet installed...

GetHuman7616973's来自July 2022的CenturyLink的{0}客户服务问题

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The issue in GetHuman7616973's own words
I qualified for the EBB program in August of ****. I had CenturyLink internet installed in January of ****, telling them I qualified and gave my EBB I’d info to them. It was never applied to my service after several months of calling and asking and paying on my bill. In May*** they suspended my service and then cancelled it thru a text saying I called and asked to be cancelled. I finally got credit for the ebb, now cap to take care of my past due amount and $**.** credit. CenturyLink then set me up for new service on June ** and said I had to pay a $*** deposit which I did. I still to this day haven’t had service. They sent a new modem and that didn’t work. They scheduled a technician to come out and he said a line ewas cut and put in a repair ticket for six days later and again nobody showed up. Called CenturyLink and they said there was not a repair order because they text us saying it was fixed. The next person I talked to said there was a repair order scheduled for July *, yesterday. Nobody showed up and when I called there wasn’t a repair order placed for that day either and they would have to call me back and did not. I do have a bill for $***.** for service that has never been turned on or fixed and they say it’s past due. How to I speak to someone other than customer service?

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CenturyLink

客户服务问题
Reported by GetHuman7616973
Jul 9th, 2022 - 5 months ago
Not resolved
到目前为止,已有11个客户看到
与其他312人类似的问题
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Timeline

GetHuman7616973开始处理此问题
Jul 9th 9:49am

付电视太多钱了吗?

在为消费者服务了10年之后,我们意识到您需要一个公正,活泼的人,可以与您比较您所在地区的各种电视,电缆,互联网和电话计划,并可以与他们比较各个电信提供商的最佳交易。因此,我们创建了免费的礼宾服务,您可以通过以下电话号码致电。

拨打免费电话:888-379-2546我们的服务是独立的,因此可以比较许多提供商的计划