I am locked out of my Alaska care member account and need access restored.

GetHuman-palbgh's来自May 2020的Aetna的{0}客户服务问题

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The issue in GetHuman-palbgh's own words
Log into my Alaska care member account. ... I am severely hearing impaired and cannot use the telephone. I can use face time because I can hear speech but need to lip read. TDD or TTY calls are extremely cumbersome and horribly frustrating. I prefer chat lines to TDD or TTY. **I am covered by Aetna insurance through my Alaska Care retiree insurance. I tried to log in recently but was denied access. I would like to know why. **I have an outstanding medical bill for Dr. Abboud and need access to my member account to sort it out. **I need Aetna to unlock my Alaska Care member account so I can log in and view my Claims. **Please help me!!!*Bonnie Harms
Aetna has denied me access to my account.
I need to access my member account.
I gave been a member under Alaska Care for ten years.
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Reported by GetHuman-palbgh
May 19th, 2020 - 2 years ago
Not resolved


May 19th, 2020 10:32am
May 19th, 2020 10:42am
May 19th, 2020 10:43am