Someone in another city used my account to purchase a phone and change my service at a...

GetHuman5854412's来自March 2021的AT&T的{0}客户服务问题

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The issue in GetHuman5854412's own words
get ATT to stop the transaction from the Best Buy because I didn't initiate it ... Someone in another city used my account to purchase a phone and change my service at a Best Buy. I was on phone with ATT for *.* hours last night and now am getting bounced around or hung up on. It was not me. I have an email contract from Best Buy with a signature and can provide mine to prove it wasn't me. I was in bed after a tooth extraction during the "transaction". I want the new service halted immediately.
I didn't initiate the transaction and att won't initiate a fraud report
halting the change to my service, put the phone purchase back on Best Buy because clearly someone didn't make sure it was me because it wasn't.
I have been a customer for at least ** years. I have never had any other provider.
I was on the phone with ATT last night. I contacted Best Buy today and received a copy of the receipt which is actually from Tempe AZ so it couldn't have been me. Filed a Retail Fraud*Identity Report with the Upper Merion Township Police Department since ATT told me the transaction was in King of Prussia. Filed an Identity Theft Report with the FTC
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Mobile Phone
Reported by GetHuman5854412
Mar 17th, 2021 - 2 months ago
Not resolved


Mar 17th 1:20pm