I've been thinking a lot about supplemental insurance after a good friend of mine passed away. Watching his family struggle and worry about how they would make ends meet really has left me thinking about what would happen if I died or was seriously injured and had a lot of health bills. That led me to think about what type of insurance plans I could pick up in addition to what my workplace offers. Then I saw a commercial for AFLAC and that duck was stuck in my head until I finally decided to call and see what they could offer me. 

Admittedly, I don't know a lot about what AFLAC offers but I know that they specialize in programs to help people with unexpected medical issues or life insurance. From the phone lines, I know they offer a lot of things such as accident coverage and even plans that will help if you need critical care or are diagnosed with cancer. With this much coverage, it's reasonable to think they get a lot of phone traffic, but they still answered my call fairly quickly which is always a great sign a company actually cares about their customers. 

When I first called, an automated assistant answered and said, "Thanks for calling AFLAC. If you are a policyholder, say I am a policyholder or press 1. You can also say account holder or press 2. If you are a medical provider you can say provider, or press 3. Or if you are interested in AFLAC products say sales , or press 4." 

I pressed 3 since I was interested in sales, but first I had to listen to a disclaimer before I could talk about policies. The automated voice informed me, "Thanks for your interest in AFLAC. There are a few things I need to let you know first. If you are interested in disability, hospital, or vision coverage those are only available through payroll deduction with participating employees. However, there are other policies available directly to consumers for people between the ages of 18 to 75. Now I have a couple of prequalification questions available to you before I transfer your call to an agent.. Tell me if you are interested in purchasing a policy or selling products to others."

It then ran me through a list of questions that included, "Are you already working with an Aflac agent Have you ever had an Aflac policy in the back? Next, does your employer offer ALFAC policies? Last, tell me which of these policies you are most interested in? You can say, products for seniors, accidents, cancer, dental, life, or critical care." Once I finally made it through the list, it said, "Great an AFLAC agent will be happy to help you," and instantly transferred me to an agent. The agent was upbeat and answered my questions thoroughly so I was happy with the service by the time I hung up.