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Trezor 客户常见问题解答

最佳答案和操作指南

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我们最常被问到的问题是如何与 Trezor 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。
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最近 Trezor 个客户问题

I lost my Model T connecting cable. Will any good USB-C → USB-A cable work

Yes, any quality USB-C to USB-A cable will work to connect your Trezor Model T to your computer. The cable is used for data transfer between your device and your computer. However, we recommend always using reputable and high-quality cables to assure safe and optimal performance.
询问时间:Mar 18, 2024 4:05 PM

how to recover crypto accounts from a lost Trezor One wallet

To recover your crypto accounts from a lost Trezor One, you'll need your recovery seeds (a list of 12-24 words you wrote down when setting up the device). Obtain a new Trezor device and select "Recover Wallet" during the setup process. Enter your recovery seeds in the order given during the recovery seed setup. The device will then recreate your wallet, including your private keys, allowing you to regain access to your cryptocurrencies. Please remember to keep your recovery seeds in a safe place because if they are lost, you won't be able to recover your wallet even with a new device.
询问时间:Mar 10, 2024 6:12 PM

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