Travel Insurance Facilities PLC Customer FAQ

Top Answers & How-to Guides

What is Travel Insurance Facilities PLC's Phone Number?

The question we are asked most often is about how to talk to Travel Insurance Facilities PLC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are adventure sports and activities covered by the insurance?

Yes, adventure sports and activities are covered by our insurance policies. We understand that many travelers enjoy participating in...
Ask any question you have about Travel Insurance Facilities PLC customer service, get an answer now.

Coverage

What does travel insurance cover?

Travel insurance offers a broad range of coverage for various aspects of your trip. It typically includes protection for trip cancellation...

Is my pre-existing medical condition covered?

At Travel Insurance Facilities PLC, we understand the importance of covering pre-existing medical conditions. We offer comprehensive Our experienced team will assess your condition and offer a tailored policy to meet your needs. However, please note that not all pre-existing conditions can be covered, and it depends on various factors such as the severity and stability of your condition. To provide you with the best coverage, we may require additional information or medical assessments. Rest assured that we strive to accommodate our customers' unique circumstances and provide affordable and suitable travel insurance options. Contact our dedicated support team for more information or to discuss your specific medical condition and requirements....

Do you offer coverage for lost baggage or delayed flights?

Yes, we offer comprehensive coverage for lost baggage and delayed flights. Our travel insurance policies include benefits specifically...

Are adventure sports and activities covered by the insurance?

Yes, adventure sports and activities are covered by our insurance policies. We understand that many travelers enjoy participating in...

Cost

How much does travel insurance cost?

The cost of travel insurance varies based on multiple factors including the traveler's age, destination, duration of the trip, and...

Purchase and Claims

Can I buy travel insurance after I've started my trip?

No, you cannot buy travel insurance after you've started your trip. Travel insurance needs to be purchased before you commence your...

What documents do I need to make a claim?

To make a claim with Travel Insurance Facilities PLC, you will need to provide certain documents. These include a fully completed claim...

How long does it take to process a claim?

At Travel Insurance Facilities PLC, we strive to process claims as efficiently as possible. The time taken to process a claim can vary In general, we aim to process straightforward claims within 10 working days once we have received all necessary documents. However, more complex cases may require additional time for investigation and assessment. We understand the importance of timely claim settlements and always strive to handle them promptly, ensuring a fair and efficient outcome for our customers. Please note that providing complete and accurate documentation and promptly responding to any queries we may have can significantly expedite the claims process. Rest assured, our dedicated team is committed to providing the highest level of service and resolving claims as quickly as possible while maintaining the necessary attention to detail....

Cancellation and Refunds

Can I cancel my travel insurance and get a refund?

Yes, customers can cancel their travel insurance policy and request a refund from Travel Insurance Facilities PLC. However, the refund...

Changes to Plans

What happens if my travel plans change?

If your travel plans change, don't worry! At Travel Insurance Facilities PLC, we understand that unexpected events can occur. If you...

Can I extend my travel insurance policy?

Yes, you can extend your travel insurance policy with Travel Insurance Facilities PLC. We understand that your travel plans may change...

Coverage Limits

What is the maximum coverage limit for medical expenses?

The maximum coverage limit for medical expenses provided by Travel Insurance Facilities PLC is £10 million (or equivalent in foreign...

Help me with my Travel Insurance Facilities PLC customer service issue

Ask any question you have about Travel Insurance Facilities PLC customer service. We will do our best to get you answers right away.
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