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Sotheby's Customer FAQ

Top Answers & How-to Guides

What is Sotheby's's Phone Number?

The question we are asked most often is about how to talk to Sotheby's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I receive a damaged item?

If you receive a damaged item from Sotheby's, we are committed to addressing the issue promptly. We understand the importance of delivering...
Ask any question you have about Sotheby's customer service, get an answer now.
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Tracking Purchased Items

How can I track the status of my purchased item?

To track the status of your purchased item, you can reach out to our client services team who will be happy to provide you with updates....
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Online Bidding

Can I bid online for an auction?

Yes, you can bid online for an auction at Sotheby's. Sotheby's provides a convenient and user-friendly online bidding platform that...
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Payment Methods

What payment methods are accepted?

Sotheby's accepts various payment methods to provide flexibility and convenience for buyers. The accepted payment methods include wire...
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Fees and Pricing

Are there any additional fees on top of the hammer price?

Yes, there are additional fees applicable on top of the hammer price at Sotheby's. These fees include the buyer's premium, which is...
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In-Person Viewing

Can I visit an item in person before bidding?

Yes, prospective buyers have the opportunity to visit and view items in person before placing bids. Sotheby's welcomes interested individuals...
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Payment Issues

What happens if I win an auction but cannot make the payment?

If you win an auction but are unable to make the payment, it is essential that you contact Sotheby's as soon as possible to discuss...
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Shipping Options

Can I arrange my own shipping for purchased items?

Yes, you have the flexibility to arrange your own shipping for purchased items. Sotheby's offers various shipping options to cater...
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Shipping Insurance

Is insurance included for items during shipping?

Yes, insurance is provided for items during shipping by Sotheby's. We understand the importance of safeguarding valuable belongings...
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Item Damage

What happens if I receive a damaged item?

If you receive a damaged item from Sotheby's, we are committed to addressing the issue promptly. We understand the importance of delivering...
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Help me with my Sotheby's customer service issue

Ask any question you have about Sotheby's customer service. We will do our best to get you answers right away.
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