You can find the most up-to-date contact information to reach a live person at SHEIN right here on this page you are viewing.
询问时间：Oct 21, 2024 8:35 PM
How do I find out about my order
To find out about your order, log in to your SHEIN account and go to the "My Orders" section. Here, you can view the status and details of your current and previous orders.
询问时间：Aug 2, 2024 12:45 PM
Lost my phone I cannot access my account on Shein have pending orders that are processing and supposed to be delivered
You can access your SHEIN account from any device, not just your lost phone. Simply go to the SHEIN website or download the SHEIN app on a new device. From there, log into your account with your username and password. If you don't remember your password, there is an option to reset it through your registered email address. Once you have logged in, you will be able to check the status of your pending orders or make changes as necessary.
询问时间：Jun 18, 2024 8:01 AM
how do I know if the promo is not a scam
All official SHEIN promotions will be announced directly through their official website or app, and on their verified social media channels. We advise not to click on suspicious links or provide personal information to unofficial sources claiming to be SHEIN. To ensure a promo is valid, always check SHEIN's official platforms first. Be advised, SHEIN will never ask you for your password or other sensitive personal information in a promotional context. Always use caution online and only enter your information on SHEIN’s secure platforms.
询问时间：Jun 12, 2024 1:51 AM
I received a message saying package delivered to find no package
That is concerning indeed. In such cases, it is possible that the package may have been delivered to a neighbor or left in a safe place around your property. Make sure to check with your household members and look around your property first. Also, do check your mailbox, as the carrier might have left a notice of attempted delivery. If you're still unable to locate the package after exploring these possibilities, it is advised to get in touch with the courier service and inquire about your delivery. Sometimes, there may also be a delay in package scanning which could result in the status being updated as 'Delivered' prematurely. However, it would be best to also notify SHEIN's customer support about this issue, as they could assist you further.