What is your return policy for defective items?

Our return policy for defective items is customer-centric and hassle-free. If you receive a defective product from Outdoorbasics.com, please contact our customer support within 14 days of purchase. We will promptly assist you in resolving the issue. Depending on the specific circumstances, we may offer a replacement, repair, or full refund for the defective item. We strive to ensure 100% customer satisfaction and guarantee that all defective items will be handled swiftly and efficiently. Please note that the defective item must be unused and in its original packaging for a return to be processed. At Outdoorbasics.com, your peace of mind is important to us, and we are dedicated to providing a seamless shopping experience.