What if I receive a defective or damaged product?
Asked 6 months ago
If you receive a defective or damaged product from Oemoptic.com, we have got you covered. We understand that these situations can occur despite our quality control measures. In such cases, we urge you to reach out to our customer support team immediately. You can contact us through our website or by email. Our dedicated team will promptly assist you in resolving the issue. We may request some additional information, such as photos or a detailed description of the defect or damage, to process your claim efficiently. Once we confirm the validity of your claim, we will provide you with options for the next steps, which may include a replacement, refund, or repair, depending on the circumstances. At Oemoptic.com, your satisfaction is our top priority, and we will ensure a swift resolution to ensure your shopping experience remains hassle-free.
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