What is your policy on damaged or defective items?

At NFL Shop, we strive to ensure customer satisfaction with every purchase. If you receive a damaged or defective item, we offer a hassle-free return and exchange policy. Simply contact our customer service team within 30 days of receiving the product and provide details about the issue. Our dedicated representatives will assist you in rectifying the situation promptly. We may request photos or further information to better understand the problem and improve our quality control measures. In most cases, we will offer a replacement item or issue a refund, including any shipping charges incurred. Rest assured, we are committed to providing high-quality products and resolving any issues swiftly to guarantee your complete satisfaction with your NFL Shop experience.