How Do I Return an Item to Macy's from Their Black Friday Sale?

Macy's holds an annual Black Friday sale on many of its most popular items. If you made a Black Friday purchase at Macy's and feel you need to return it, you can learn more about Macy's return and refund policy and the return procedure below.

Macy's Return and Refund Policy

Most items you can purchase at Macy's Black Friday sale can be returned within 90 days of the sale. Small electronic items must be returned within 60 days, except tech watches, which need to be returned within 30 days. Apple products and tech accessories need to be returned within 14 days.

If you still proof of purchase, you can receive a refund in the same form of the payment used in the purchase. If you do not have proof of purchase because the item was a gift and you do have the gift receipt, you can only receive store credit. If you no longer have proof of purchase, you could still store credit for the item's lowest 180 day selling price

Returned items must be in like new condition and accompanied by the original tags. All electronic accessories and tech watches need to be in their original packages. You can only return Apple merchandise to a store that sells Apple merchandise. You will get credit applied to your account between 3 and 5 business days after the return. Shipping fees are not refundable.

If you made your purchase in a store then you must return it to a store. If you made your purchase online, you can return it by mail or to a store as you choose.

Making a Return

Store Returns

1. Follow the rules about packaging the object you return.
2. Bring the proof of purchase of your purchase with you.
3. Return the item you wish to return at the customer service desk of any Macy's store.

Mail Returns

1. Go to Macy's webpage.
2. Click on the Sign In icon.
3. Sign in to your account.
4. Click on Return Policy under Need Help.
5. Click on Start a Return.
6. Enter the order number.
7. Enter your phone number or email.
8. Check the gift status.
9. Click on View Order Details.
10. Select the item you want returned.
11. Print the return label.
12. Pack up the item.
13. Attach the return label.
14. Bring the package to any UPS location and ship it for free.

If you have any questions about Macy's return process, contact Macy's customer service. It has phone, email, and chat support options.