Can I return an item if it is damaged or defective?

Yes, you can return an item if it is damaged or defective. At Firefold.com, we value customer satisfaction and want to ensure that you receive the best products. If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. We will guide you through the return process and provide a prepaid return label. Once we receive the item, we will inspect it and initiate a refund or replace it, depending on your preference. Rest assured, we strive to make the return and replacement process as hassle-free as possible to ensure your complete satisfaction with your purchase from Firefold.com.