Updated

Direct Loans Customer FAQ

Top Answers & How-to Guides

What is Direct Loans's Phone Number?

The question we are asked most often is about how to talk to Direct Loans customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I can't make my Direct Loan payments on time?

If you are unable to make your Direct Loan payments on time, it is essential to take prompt action to avoid any negative consequences....
Ask any question you have about Direct Loans customer service, get an answer now.

Overview

What are Direct Loans?

Direct Loans are federal student loans provided by the U.S. Department of Education to help cover the cost of college or career school. Subsidized Direct Loans are need-based, with the government covering the interest while the borrower is in school, during the grace period, and certain deferment periods. Unsubsidized Direct Loans are not need-based and accrue interest throughout the loan term. With Direct Loans, students can borrow directly from the government, with interest rate and repayment terms generally more favorable compared to private loans. The repayment plans can be customized based on the borrower's income, providing flexibility after graduation. Direct Loans serve as an accessible and affordable option for students pursuing higher education....

Who is eligible for Direct Loans?

To be eligible for Direct Loans, you must meet certain criteria. Firstly, you must be a U.S. citizen or an eligible non-citizen. Secondly,...

Types

What is the difference between subsidized and unsubsidized Direct Loans?

The main difference between subsidized and unsubsidized Direct Loans is the interest that accrues on the loan while the borrower is...

Rates

What are the interest rates for Direct Loans?

The interest rates for Direct Loans vary depending on the loan type and disbursement date. For Direct Subsidized Loans and Direct Unsubsidized...

Repayment

When do I need to start repaying my Direct Loan?

You are required to start repaying your Direct Loan after you graduate, leave school, or drop below half-time enrollment. If you have...

Deferral and Forbearance

Can I defer or forbear my Direct Loan payments?

Yes, borrowers of Direct Loans have the option to defer or forbear their loan payments. Deferment allows borrowers to temporarily postpone...

Consolidation

What is loan consolidation and how does it work for Direct Loans?

Loan consolidation is a process offered by Direct Loans that allows borrowers to combine multiple federal student loans into a single...

Forgiveness

What options are available for loan forgiveness for Direct Loans?

There are several options for loan forgiveness available for Direct Loans. One such option is Public Service Loan Forgiveness (PSLF),...

Delinquency

What happens if I can't make my Direct Loan payments on time?

If you are unable to make your Direct Loan payments on time, it is essential to take prompt action to avoid any negative consequences....

Help me with my Direct Loans customer service issue

Ask any question you have about Direct Loans customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated