How Do I Report a DirecTV Service Outage?

In a nutshell: It's undoubtedly frustrating when your DirecTV service goes out, especially if it happens right when you're in the middle of a good show or movie. Reporting the issue to the company can allow them to determine if the problem is on your end or if there's a service outage. The following information can help you start the process of rectifying the situation.

Introduction

It's undoubtedly frustrating when your DirecTV service goes out, especially if it happens right when you're in the middle of a good show or movie. Reporting the issue to the company can allow them to determine if the problem is on your end or if there's a service outage. The following information can help you start the process of rectifying the situation.

Go to the DirecTV Website

Visit the DirecTV website.

How Do I Report a DirecTV Service Outage? (Step 1)

Locate the DirecTV Search Feature

Find the search feature on the DirecTV homepage. It's represented by a small magnifying glass icon at the top of the page between a phone icon and three black horizontal lines.

Open the Search Feature

Click on the magnifying glass icon to open the search feature. It will pop up as a side panel that says "What are you looking for?" at the top.

Find the Search Bar

Locate the horizontal search bar. It's directly under "What are you looking for?" and says "Search DIRECTV."

Type Your Search Phrase

Click on the horizontal search bar until a blinking cursor appears. Type "Outage," but don't press the "Return" button on your phone.

Find the Search Result Link

A search result link should appear under "Support suggestions." It starts with "Check for DIRECTV service."

Go to the Support Page

Click on the link that starts with "Check for DIRECTV service." Doing so will take you to a page that says "Welcome to Support!" at the top with "Need help? We're here for you." underneath.

Locate the Troubleshooting Section

Scroll down until you find the section that says "Quick fixes & troubleshooting."

Go to the "Quick fixes & troubleshooting support articles" Page

Click on "Quick fixes & troubleshooting." It will take you to the "Quick fixes & troubleshooting support articles" page.

Browse the Links

The "Quick fixes & troubleshooting support articles" page contains numerous links that may be able to help you get your DirecTV service back up and running. Find the one that pertains to your particular situation, then click on the link.

Try the Recommendations

Try the recommendations on the page to see if they help you get your DirecTV service working correctly. If your service still isn't working, please move on to the next step.

Contact DirecTV Customer Support

Contacting the DirecTV customer support team can help you quickly determine why your service isn't working, whether it's due to an issue on your end or there's a service outage. When you call, tell them what you've already tried doing to rectify the situation.

Conclusion

Don't hesitate to contact the DirecTV customer service team if you've tried all the possible recommendations and your service still isn't working properly. The representative can look into the situation and take steps to get your service back up and running.

Why does GetHuman Write How-to Guides for DirecTV Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.