How Do I Recover a Lost Password or Pin for My DirecTV Account?

In a nutshell: With all of the PINs and passwords you have to remember for all of your online accounts, it can be easy to forget one. If you have a DirecTV account and have forgotten your password or PIN, you can easily recover it. However, you must keep in mind that your DirecTV password is not the same thing as either of your DirecTV PINs, and the procedures for rfecovering each are different.

Introduction

With all of the PINs and passwords you have to remember for all of your online accounts, it can be easy to forget one. If you have a DirecTV account and have forgotten your password or PIN, you can easily recover it. However, you must keep in mind that your DirecTV password is not the same thing as either of your DirecTV PINs, and the procedures for rfecovering each are different.

What You'll Need

Your DirecTV password is what you use to sign in to your DirecTV account. You also have a PIN used to set parental controls and another PIN used for payments.When you call to recover your PIN, you need to have your account number, service address, and phone number at hand so you can verify your identity.If you need help in Spanish, you can find DirecTV retailers that speak Spanish on the DirecTV Find a Retailer page.If you need to recover your password but cannot remember your User ID, try the email address associated with your DirecTV account. That is usually your User ID. If that doesn't work, call a DirecTV customer service representative.

Go to the DirecTV sign in page to recover your password.

If you need to recover one of your PINs, skip to step 7.

How Do I Recover a Lost Password or Pin for My DirecTV Account? (Step 1)

Enter your User ID in the textbox at the top of the screen.

Click on the Next button.

Select the Forgot Password option and follow the prompts to receive a password recovery email.

Check the email associated with your DirecTV account for the recovery email.

If you can't find it, check your Spam folder.

Follow the steps provided in the recovery email to reset your password.

Gather all of your account information to verify your identity.

DirecTV will not allow you to recover either of your PINs online. As you need to do it by phone, you need to have a way to prove to the company that you are really you.
If you would rather recover your PIN at a DirecTV retailer in person, skip to step 9.

Call a DirecTV customer service representative and ask for help recovering your PIN.

DirecTV customer service

Go to the DirecTV Find a Retailer page.

DirecTV Find a Retailer page

Enter your ZIP code in the text box provided.

Click on the Submit button.

Go to one of the local retailers you are shown and ask a store associate for help in recovering your PIN.

Make sure you bring all of your account information with you.

Conclusion

Recovering your DirecTV Password or PIN is both fast and easy. However, if something goes wrong during the process, contact a DirecTV customer service representative for assistance. You can reach reach one between 8:00 am and 12:00 am Eastern Standard Time seven days a week.

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