© GetHuman Inc.

What Do I Do If My American Greeting Cards Ecard Was Not Delivered?

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

As more people move to digital communication, AmericanGreetings.com has stepped up to offer a number of e-cards that you can send to loved ones. You want to make sure they receive the cards you send, so what do you do if your AmericanGreetings.com e-card was not delivered? You can get help with this issue by contacting AmericanGreetings.com customer service here, and you can try the following to help get your e-card to the recipient.

How to Send an E-Card

When sending an e-card, follow the steps below. This will help ensure your card is delivered.

  1. Open AmericaGreetings.com.
  2. Select the e-card you wish to send.
  3. Click on "Personalize and Send" to add your own note or personal touch to the card.
  4. Add your own note (you can change the font or color here as well).
  5. Preview your e-card by clicking on the preview button on the screen. You want to make sure your e-card meets your requirements before sending it.
  6. Under Share or Send, choose Send via email.
  7. Enter the recipient's name and email address (you can also save this information in your address book).
  8. You can either set a delivery date, or the card can be sent automatically.
  9. You will be given the option of adding an electronic gift card to the greeting.
  10. Select Send to complete delivery of your card.

What to Do if the Recipient Doesn't Receive the E-Card

Even after following all the steps, the person who was going to get the card from you might not receive it. There are several things that could have prevented the card from being delivered. Here are some things you can do to try to correct this.

Email Issues

Go back into your AmericanGreetings.com account to see if the email address for the recipient was entered correctly. Transposed letters or numbers in the email address is the main reason AmericanGreetings.com e-cards are not delivered. Double-check the email address, and if it's incorrect, make the necessary changes and resend the e-card.

Bulk Mail and Spam Folder

Sometimes the ISP sends the e-card to a bulk folder or spam folder. Ask your intended recipient to check in their spam folder or bulk folder for the e-card. The e-card may be in that folder instead of the recipient's inbox.

When both of those fail, you can send your confirmation email to the intended recipient and AmericanGreetings.com to correct the error. AmericanGreetings.com works with ISPs to try to prevent e-cards from being sent to spam or bulk folders, and it is committed to customer service and making sure e-cards are properly delivered. For more assistance in getting an ecard delivered, contact AmericanGreetings.com customer service here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Solutions to similar problems

Can I send an American Greeting Cards ecard internationally?Can I download and print my American Greeting Cards ecard?Do I need an account to send an American Greeting Cards ecard?Can I schedule the delivery of my American Greeting Cards ecard?How long will my American Greeting Cards ecard remain accessible to the recipient?Is there an option to add a gift along with my American Greeting Cards ecard?Is there a limit to the number of recipients I can send my American Greeting Cards ecard to?Are there any discounts or promotions available for American Greeting Cards ecards?What payment methods are accepted on American Girl's website?Can I purchase a gift card for American Girl products?What is American Girl's return policy?What is the American Girl Rewards Program?More American Greeting Cards Questions...

Why does GetHuman Write How-to Guides for American Greeting Cards Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

American Greeting Cards

Best Phone Number for American Greeting Cards More questions and solutions
Asked 3 years ago
Updated 2 years ago
Viewed 2,221,655 times
AmericanGreetings.com
AmericanGreetings.com e-card
e-card not delivered

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!