How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FTC Response Center phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, must choose option 1-3, then don't press anything, just hold on the line until you are transferred.
Here is how our research team describes the way the FTC Response Center phone system greets you: To report fraud or bad business practices, press 1. Calling to update an existing report, press 2. For FAQs, press 3.
Below are some clips we've found from FTC Response Center's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to the Federal Trade Commission's consumer response center.
To continue in English, press one.
For a list of other languages, press three."
Excerpt from a call with FTC Response Center
Monday, April 8, 2024 4:02 PM
What are the hours and when should I call?
FTC Response Center operates the call center for this 877-382-4357 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FTC Response Center phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FTC Response Center staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FTC Response Center is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call FTC Response Center is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FTC Response Center staffs the call center well on Wednesday.
Why call this FTC Response Center number?
Below is a sample of recent calls to FTC Response Center, and their purpose. Are any of these similar to the reason you are trying to call?
Identity theft reporting: "Someone has got ahold of my information and got things in my name, including Comcast bills and loans, impacting my credit."
- From a call lasting 5m 11s , Apr 8, 2024 4:02 PM
More Ways to Contact FTC Response Center Customer Service
There are of course other ways to contact FTC Response Center customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
FTC Response Center, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- FTC Response Center customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FTC Response Center's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FTC Response Center agent. This phone number is FTC Response Center's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-382-4357 include and other customer service issues. Rather than trying to call FTC Response Center first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, FTC Response Center has 1 phone number. It's not always clear what is the best way to talk to FTC Response Center representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FTC Response Center. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FTC Response Center. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.