Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · 客户服务
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

i was billed a Cancelation fee, then a membership fee hours later, on the same day. Th...
I live in Nassau Bahamas, and , have completed a DNA kit. I cannot get the Postal servi...
I need to start my membership back up hoping for a discount price
Refunding charge for membership
i tried to log in too many times and locked my account by accident.
This makes me so weary and angry! Because my credit card was hacked and Chase cancelle...
If I've already done the DNA test but my house got fired so I have no results anymore n...
My ethnicity estimate changed quite dramatically completely wiping out *.*% of my Afric...
Ordered DNA kit and never recieved
Cannot seem to be able to cancel membership or login to do so, despite going through th...
I would like to change my email address from *****@***.com....to....*****@***.com. Tha...
I need to cancel my subscription, we are moving . Don’t have time right now. I will get it ba
I need to cancel my subscription, we are moving . Don’t have time right now.
I am bein charged $** dollars for a subscription I didn’t sign up for I would like to c...
I found my husbands number from AncestryDNA could you use the number and find his resul...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
客户服务
3分钟1471
support@ancestry.com
客户服务
<91小时711
Online Help
客户服务
<84小时1040

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