Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · 客户服务
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I cannot find my activation code. I’m not sure how it got sent out without it. I was re...
Cancellation of membership and getting my refund.
I have tried * different credit cards and neither will go through, no reason they shouldn't.
My wife, Patricia Parris and I, Ralph Parris DNA rec'd update in September ****,* my wi...
Although my membership has expired I was still charged $** for canceling
I’ve just been billed $***.** on the * of Sept****. I don’t know why I’m being billed...
My mother died recently and I collected two cheek swabs from her on sterile swabs. Can...
Hello, I am hoping that there is a way of resolving my privacy concerns. As early as...
Our Ancestry account in in my wife's name. She past away last year. I want to change th...
I bought an Ancestry kit on Amazon for my mom. We did the testing and sent it in. It’s...
Please cancel my ancestry.co.U.K. Subscription
I would like to cancel my subscription
I am unable to see my matches.
I renewed my ancestry membership by phone last night after having trouble accessing new...
I can't find what email I set my ancestry.com up with I can't figure out how to cancel...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
客户服务
3分钟1502
support@ancestry.com
客户服务
<82小时742
Online Help
客户服务
<92小时1071

Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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Contacting Ancestry.com at a Glance

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为互联网支付太多?

想立即与一个真实的人交谈,他们可以比较您所在地区的不同公司的电视,互联网或电话套餐吗?我们的服务跟踪您所在地区的各种提供商的最佳交易。

立即致电:888-379-2546我们的礼宾服务是独立的,因此可以比较许多公司的交易
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