Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · 客户服务
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I would like a refund because I don't not subscribe and have not used your servic
A payment was paid by my card that I did not subscribe to
I get a update account message at the top of each page, my account has been updated, pl...
I get a update account information notice at the top of each page, my information has b...
When I created my account on Ancestry.com I typed my email with a typo. I corrected the...
I created an account last night and noticed a typo in my email address. I edited the ad...
Question: We have an Ancestry DNA kit that’s about * years old. Is it still good to us...
I have been being billed for ANCESTRY ALL ACCESS. Unfortunately for a difficult family...
I tried a trial membership. I cancelled it a long time ago.**Now I see on my recent b...
Over a year ago I had gotten a ancestry dna kit as a gift I set up my online account us...
I have asked you to stop my subscription and you are continuing to take money out. In f...
I am ** and been we Ancestry for years. I forget got my password and have not been abl...
I want all ancestry accounts cancelled NOW
I want to buy a DNA kit for a friend. She will have to set her own e-mail up after she...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
客户服务
3分钟1478
support@ancestry.com
客户服务
<91小时718
Online Help
客户服务
<84小时1047

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