Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · 客户服务
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

I want to cancel my free trial
I sent my specimens to the ansestery with the kit I bought and no results were they got...
I would like to cancel the ** day trial
I would like a refund as I had tried it out for a small fee and didn’t like it. Today I...
I thought I had cancelled my membership but I didn’t and was charged **.** and don’t ha...
Sometimes when I go into the hints and I want to either see or add the hint it tells me...
Did not authorize payment. Need refund. **.** was t
Posting the DNA box back to Ireland from Norway is an extra cost. Paying to declare the...
My account was just charged $** I had no idea I was going to be charged every month I w...
I want to pause membership because I’m too busy working the next few months but recentl...
My DNA kit was supposed to be here yesterday. I still have not received it can u track...
I canceled my subscription a month ago through PayPal. Haven't used it once and have be...
I have a yearly world subscription**I found a tree where I found Alexandrina Tillet bor...
How can I get an Ancestry DNA document certified for court purposes?
I just want a refund I am nt paying £* use have took the money out of my account for...
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
客户服务
3分钟1470
support@ancestry.com
客户服务
<88小时710
Online Help
客户服务
<81小时1039

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