Calling Frigidaire for help with my fridge from this phone number was easy. While the number led to what seemed like a different company (Electrolux), the customer service agent was able to help me and more importantly, I was able to talk to someone in less than a minute. That in itself was pretty surprising. It's refreshing to interact with a company that values providing real-time customer service when so many others are focused on digital support.
There are many reasons people may need to call Frigidaire. They sell a number of small and large appliances which means there are dozens of products that could need troubleshooting. Other callers could have a problem with their fridge like me, or they could experience an issue with their AC, humidifier, toaster oven or any other appliance.
This led me to believe the sales team would be overwhelmed with customer service calls and wouldn't be able to move through customers, but I was pleasantly surprised. I've never been able to get to a customer representative this quickly and would happily call back if I had any issues in the future. It also makes me feel more confident about buying from this brand again in the future.
When I first called, a recording said thank you for calling Electrolux major consumers. That's the part that caught me off-guard since I thought I was calling Frigidaire. However, I ignored it and chose to go on. The recorded voice then launched the directory tree options telling me "If you're a consumer calling about a major appliance in your home, press 1. If you're a retail store associate calling with a return request on a damaged product that hasn't yet been sold to a consumer, press 2." There was a pause that then said "All other callers press 3 or remain on the line."
It then told me that my call may be monitored or recorded for customer experience and within, seconds someone picked up the phone. The agent spoke clear English and was very helpful. She asked me to describe my issue and set forth to help me. I had an issue with my freezer not properly cooling even though my fridge was maintaining temperature. After some troubleshooting, the agent walked through the steps of what the next course of action would be.
The entire experience took me less than five minutes and was one of the best brand interactions of my week. If every service phone call was like that I'd be more inclined to purchase their products!