"Correct?
To connect you with the correct representative, please give us a reason for your call."
与 Empower 的通话摘录
Thursday, April 11, 2024 3:29 PM
他们可能会要求您使用拨号盘输入信息
"I didn't understand that.
We need your Social Security number. Please enter it now."
与 Empower 的通话摘录
Monday, May 20, 2024 7:37 PM
他们可能会要求您说出或输入信息
"Welcome to Empower. Your call may be recorded.
The financial markets will be closed on May twenty seventh for Memorial Day.
Our offices will be closing early on May twenty fourth at six PM eastern time and will be closed on May twenty seventh.
For verification and to route your call correct, correctly, please say or enter your Social Security number."
账户登录协助: "I was trying to see if you can help me logging back to my account."
- 来自持续 4 分 17 秒的通话，May 23, 2024 8:33 PM
询问贷款选择: "Well, I was trying to get the hardship loan."
- 来自持续 7 分 6 秒的通话，May 22, 2024 10:53 PM
账户被锁定: "I'm locked out of my account, my app, the app."
- 来自持续 6 分 52 秒的通话，May 13, 2024 10:35 PM
帐单查询: "I closed my account two months ago but it still took a payment out."
- 来自持续 3 分 14 秒的通话，Apr 30, 2024 6:46 PM
目的不明确: ""
- 来自持续 15 分 11 秒的通话，Apr 18, 2024 3:43 PM
账户信息不一致: "What did you have over there? So I know we can whatever we have to do, we do."
- 来自持续 41 分 9 秒的通话，Apr 3, 2024 3:50 PM
登录时遇到问题: "I've been trying to log in off of my boyfriend's phone onto my account, but it won't let me because I can't see my screen to get the text message that it's sending."