Billing. Please say or enter the phone number associated with your service."
This call is being recorded for quality assurance. In a few words, tell me how I can help you."
Like most people, I put off calling for help until I have to because I hate dealing with automated systems. However, it turns out that I shouldn't have worried at all about DirecTV because they have their customer service in check. I've been tossing around cable TV, but I wanted to try something different this time to get a better price. I've never had DirecTV, so I thought I would investigate what they would offer me as a new customer.
I like to talk to people, so it made sense just to call and see what I could find out. I was worried that I might end up on hold for a while, but if I got a good deal, then it would be worth it. They probably get a lot of phone calls about billing, service disruptions and cancellations, so there are many reasons why people might be on the phone. Despite that, I had a very good experience because I was talking to a live agent in less than a minute, which was pretty impressive for the middle of December.
When I called, an automated agent greeted me, saying, "Thank you for calling DirecTV. This call may be recorded for quality assurance. In a few words, tell me how I can help you." I replied, "Start a new service," then it confirmed by asking me, "Okay, start a new service. Do you have an existing DirecTV account?" I answered that I didn't have service yet, and it told me, "Please hold while we connect you to an agent." There was a brief pause before a recording started to tell me my estimated wait time was 30..." It didn't even finish talking before Scott picked up the phone.
The fact that I was talking to someone in under a minute was pretty impressive. Scott had a very thick accent, though, and I'm pretty sure that Scott wasn't his real name. Luckily, I'm pretty good with foreign speakers, so I could navigate through the conversation, but other people might have struggled a bit. I explained to Scott that I wanted a new service and gave him my address so that he could look up potential plans and promotions in my area. He then offered me several packages and different pricing options that were slightly better than what I saw online. I'm still considering if I am going to use DirecTV or not, but I was impressed with the fast service.