Apple 技术支持

电话号码和联系代表

Apple Technical Support 个数字

800-275-2273
免费·呼叫 Technical Support·查看主要电话号码和联系信息
Q:

我如何通过这个 Apple 号码与人工通话?

A:按0,然后按6或要获得技术支持,请准备好序列号。不要按零-说“ iPhone支持”(或您要呼叫的任何产品)。系统会要求您提供序列号,并让您找到可以帮助您的人
Q:

这个电话号码是 24 小时全天候运作的吗?

A:否。此电话号码的服务时间为Mon-Sun 7am-6pm CT。 最不繁忙的一天是 Sunday,最繁忙的一天是 Tuesday。 请参阅下文以了解更多信息并了解这些数据的来源。
Q:

我要等多久才能与Apple Technical Support 通话?

A:平均保持时间为 1 分 16 秒。 最长的保持时间为 Saturday,最短的保持时间为 Sunday。

所有Apple客户服务联系信息

这是2个电话号码中排名第2最受欢迎的Apple个电话号码。点击上方可返回主要客户服务号码和其他联系信息,包括Apple电子邮件地址、Twitter 帐号和实时聊天选项。

更多Apple客户电话号码

客户服务

800-692-7753
主要电话号码 · 免费 · Mon-Sun: 4am-10pm PST · Press 0, then press 5 · Tell me, how can I help you today? (Respond to the question.)

我如何通过电话菜单联系到真人?

GetHuman 的研究人员经常拨打这个 Apple 电话号码来记录电话系统。
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人: Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
以下是我们的研究团队对Apple电话系统问候方式的描述: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.
以下是我们从 Apple 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:

当电话系统第一次应答时听到

"Apple Support. Calls are recorded for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?"
与 Apple 的通话摘录
Thursday, January 18, 2024 12:55 AM

他们可能会询问您打电话的原因(而不是菜单)

"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges in your account, say billing, Otherwise, in a few words, please tell me why you're calling."
与 Apple 的通话摘录
Sunday, September 15, 2024 3:10 PM

他们可能会要求您使用拨号盘输入信息

"Apple support. Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? Was that an iPad? Yes or no? My mistake. For questions about charges, say billing. Otherwise, what Apple product are you calling about? After you're finished with the adviser, can we text you a link to a brief survey? Carrier rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us text the survey link to."
与 Apple 的通话摘录
Monday, June 10, 2024 1:02 PM

他们可能会要求您说出或输入信息

"Apple support. Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies. Call center hours are from seven AM to ten PM central time, seven days a week. To check which support options are available to you at this time, I need some information. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? Was that MAPS? Yes or no? My mistake. For questions about charges, say billing. Otherwise, what Apple product are you calling about?
Just to be sure I got it right, are you calling about the Apple Card credit card?
One of our gift cards, or say it's something else."
与 Apple 的通话摘录
Wednesday, July 31, 2024 3:29 AM

第一个电话菜单

"Apple Support. Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? I didn't hear that. For questions about charges, say billing, Otherwise, what Apple product are you calling about?
Let's try this instead. For charges on your account or billing issues, press one.
For iPhone, press two.
For iPad, press three.
For Mac computers, press four.
For Apple Watch, press five.
For VisionPRO, press six.
For anything else, press seven."
与 Apple 的通话摘录
Monday, June 17, 2024 4:23 PM

按2后

"After you're finished with the adviser, can we text you a link to a brief survey? Carrier rates may apply. Okay. Apple's warranty coverage is in addition to your rights provided by consumer law. Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal I'll transfer you now.
For iPad, press three.
Mac computers, press four."
与 Apple 的通话摘录
Tuesday, May 7, 2024 6:26 PM

按4后

"After you're finished with the adviser, can we text you a link to a brief survey? Carrier rates may apply. Sorry. I hope we could do the survey another time. Apple's warranty coverage is in addition to your rights provided by consumer law. Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal. I'll transfer you now. Please hold for an Apple support adviser.
While you wait, you can choose to listen to some music. For modern popular music, press one.
For classical, two. For jazz, three. Or for silence, press four."
与 Apple 的通话摘录
Monday, April 22, 2024 8:33 PM

营业时间是几点?我应该什么时候打电话?

Apple 负责运营此 800-275-2273 电话号码 Mon-Sun 7am-6pm CT 的呼叫中心。 简短的回答是您应该调用 Sunday。 这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 2,714 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 Apple 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Apple 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。

最不忙的时候打电话

拨打 Apple 最不繁忙的一天是 Sunday。 最繁忙的一天是 Tuesday,相比之下,这一天平均通话量多 23%。 再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 2,714 个电话的样本。
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

最短的等待时间

我们测量了最短保持时间为 Sunday。 队列中最长的等待时间平均发生在 Saturday,比最短等待时间长 1347%。 如您所见,一周内等待时间的波动比呼叫量的波动更大。
Sun
Shortest
Mon
Tue
Wed
Thu
Fri
Sat
Longest

最佳通话时间

总而言之,致电 Apple 的最佳日子是 Sunday。 在这种情况下,这是显而易见的。Sunday不仅是拨打此Apple号码最不繁忙的一天,而且也是等待时间最短的一天。

为什么要拨打这个Apple号码?

以下是最近对 Apple 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
: ""
- 来自持续 1 分 7 秒的通话,Dec 10, 2024 12:44 AM
: ""
- 来自持续 50 秒的通话,Dec 8, 2024 9:58 PM
: ""
- 来自持续 5 分 4 秒的通话,Dec 3, 2024 5:41 PM
语言协助请求: "Can I have a Russian cameraman?"
- 来自持续 3 分 59 秒的通话,Nov 14, 2024 9:59 PM
: ""
- 来自持续 1 分 18 秒的通话,Oct 21, 2024 6:42 AM
: ""
- 来自持续 1 分 19 秒的通话,Oct 18, 2024 8:42 AM
: ""
- 来自持续 1 分 41 秒的通话,Oct 14, 2024 3:10 PM
: ""
- 来自持续 19 秒的通话,Oct 10, 2024 8:42 AM
: ""
- 来自持续 21 秒的通话,Oct 9, 2024 4:40 PM
: ""
- 来自持续 45 秒的通话,Sep 23, 2024 1:35 PM

拨打此 Apple 客户号码

Dec 11, 2023

Calling Apple was really easy, which is just one of the many reasons that I am a happy Apple customer. The company makes it easy to get to a support agent and they keep their wait times very low, thank to an effective automated assistant. I wish more companies would look at how streamlined Apple's customer service is and consider updating theirs. 

This is even more impressive when you consider how many phone calls Apple probably receives in a day. Apple supports dozens of products including phones, tablets, watches and laptops. They also have their own app, digital music and ebooks store. With all of that in mind, a little wait should be expected, but I was still able to get to a customer service agent in just a minute and 43 seconds. This is why I never think twice about calling Apple when I have a problem with a product. 

When I first called, I received the "Welcome to Apple Support" greeting, then it told me, "To securely verify your identity, I'd like to send a notification to your Apple device." I approved the message which instantly appeared on my device and it was able to identify me immediately. I love this feature because I don't have to give out any personal information and it's so easy to complete. 

Then the automated assistant mentioned that the last time I called, it was about an Apple Watch, and wanted to know if that's the product I needed help with today. It's nice that the system remembers the problems you had in the past so that you can just pick right back up with support if needed, but this time it was about something else. 

After I said that, the assistant stated, "In a few words, please tell me why you're calling." I then responded, "app purchase" and it asked me, "What product are you having that issue with?" Quickly, I responded that the issue was with my Apple phone and it said it would get an advisor to help me with my problem. It asked if I would like a survey after the phone call (I declined) and then after a brief privacy message it instantly connected me to an agent. I didn't even hear any hold music before the agent answered. 

The rep spoke clear English and was very helpful and checked into the app purchase made my daughter and helped me remove it from my account. The customer experience was essentially flawless from start to finish. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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